At a Glance
- Tasks: Handle claims and deliver top-notch customer service in a dynamic team.
- Company: Join FMG, the UK's leading fleet incident management provider.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and hybrid working options.
- Other info: Access to training, wellbeing services, and community volunteering opportunities.
- Why this job: Make a real difference while developing your career in a supportive environment.
- Qualifications: Customer-focused attitude; experience in motor insurance is a plus but not essential.
The predicted salary is between 23874 - 29874 £ per year.
Are you a driven individual with a passion for delivering exceptional customer service? Do you want to be part of a forward‑thinking company that can offer a range of exciting career opportunities?
Our Downtime Management team provides an end-to‑end accident management service for our clients, ensuring all customers who report an incident receive the highest standard of customer service while accurately assessing incident liability for repair management.
As a Claims Handler, you will interact with brokers, insurers, and customers every day, adapting your approach, listening, and understanding their needs. Your objective will be to reduce claim costs by managing the claim lifecycle closely while delivering a friendly customer‑service experience to our clients.
About You
- Experience in motor insurance claims would be beneficial but is not essential.
- You are a people person with a passion for delivering excellent customer service.
- You hold a professional, personable, and positive telephone manner, with the ability to show empathy, build rapport, and actively listen to customers’ needs.
- You are confident with the use of computer software systems, including Microsoft Office applications.
- You possess a strong ‘can‑do’ attitude, showing determination and ambition to succeed, and are prepared to go above and beyond.
- You thrive in a team‑working environment, collaborating effectively with others and exhibiting critical thinking skills.
Benefits
- Salary: Starting from £24,854.00, increasing with experience and enhanced by a generous bonus.
- Hybrid working: Flexible work arrangement with a company laptop after probation and the ability to work from home; approximately 50% office time.
- Annual Leave: Start with 24 days, increasing to 26 days with service; includes public holidays and an extra day for your birthday.
- Pension: Employer contributions of 3%.
- Financial Benefits: Free life assurance, a save‑as‑you‑earn scheme, an employee referral scheme (earning £1,000 per referral), and a benefits app with discounts and cashback at major retailers.
- Wellbeing Services: Colleague assistance programme with 24/7 GP service, mental health support, physiotherapy, cycle‑to‑work, eyecare vouchers, Health Cash Plan, Dental Plan, and Travel Insurance.
- Community: Modern office environment with breakout areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities.
- FMGive: A fully paid working day each year dedicated to volunteering for local charities and participation in fundraising events.
- Motoring Benefits: Exclusive employee vehicle‑leasing schemes, discounted repairs, and reduced rates on holiday car and van hires.
- Financial Wellbeing App: Stream – a free app that gives you more control over your pay, helps you save, and offers financial advice and additional discounts.
- Training and Professional Development: Classroom‑based technical training for 3 weeks, followed by coaching and performance reviews to support career progression.
About Us
FMG is the UK’s leading independent provider of fleet incident management and specialist vehicle recovery services. We offer outsourced incident management support, specialist rapid response, and recovery management to insurers and blue‑light services.
Our customer‑centric approach makes life easier for customers and removes the stress of accidents. We are part of ZIGUP, a leading integrated mobility solutions provider, and were awarded a King’s Award for Enterprise in 2025.
We are committed to building a diverse, inclusive and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, please let us know – we are here to support you.
We are agile. We are experts. We are imaginative. We are reliable.
Downtime Management Claim Handler in Huddersfield employer: FMG
FMG is an exceptional employer located in Huddersfield, offering a vibrant work culture that prioritises employee wellbeing and development. With benefits such as hybrid working, generous annual leave, and a commitment to community engagement through volunteering, employees are empowered to thrive both personally and professionally. Join a forward-thinking team where your contributions are valued, and enjoy opportunities for growth in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Downtime Management Claim Handler in Huddersfield
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research the company and the role thoroughly. Understand their values and how you can contribute to their mission of delivering exceptional customer service.
✨Tip Number 3
Practice makes perfect! Do mock interviews with a friend or use online resources to refine your answers. Focus on showcasing your people skills and your passion for customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our fantastic team at FMG!
We think you need these skills to ace Downtime Management Claim Handler in Huddersfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Claims Handler role. Highlight any customer service experience and your ability to manage claims effectively. We want to see how you can bring value to our Downtime Management team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering exceptional customer service and how your background makes you a great fit for FMG. Keep it friendly and professional, just like the service we provide.
Showcase Your People Skills:As a Claims Handler, you'll be interacting with various stakeholders daily. Make sure to highlight your communication skills and any experience you've had in building rapport with customers. We love a good people person!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get to see all the benefits we offer right there. Plus, we’re excited to see your application come through!
How to prepare for a job interview at FMG
✨Know Your Stuff
Before the interview, make sure you understand the basics of motor insurance claims and the role of a Claims Handler. Familiarise yourself with common terms and processes so you can speak confidently about them during your chat.
✨Show Off Your People Skills
Since this role is all about delivering exceptional customer service, be ready to share examples of how you've successfully interacted with customers in the past. Highlight your ability to listen, empathise, and build rapport – these are key traits they’re looking for!
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service approach. Think of specific situations where you had to manage a claim or resolve a customer issue, and be ready to explain your thought process and actions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the team dynamics, training opportunities, or how success is measured in the Claims Handler position.
