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- Tasks: Handle claims and deliver top-notch customer service in a dynamic team.
- Company: Join FMG, the UK's leading fleet incident management provider.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and hybrid working options.
- Other info: Access to training, wellbeing services, and community volunteering opportunities.
- Why this job: Make a real difference while developing your career in a supportive environment.
- Qualifications: Customer-focused attitude; experience in motor insurance is a plus but not essential.
The predicted salary is between 23874 - 29874 £ per year.
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Reference: MAR20266576
Expiry date: 11:01, Mon, 25th May 2026
Location: Huddersfield
Benefits: –
Location: Huddersfield with hybrid working
Hours: 37.5 hours per week. Shifts between 8:00 and 18:00, Monday-Friday
Are you a driven individual with a passion for delivering exceptional customer service?Do you want to be part of a forward-thinking company that can offer a range of exciting career opportunities?
Our Downtime Management team provide an end-to-end accident management service for our clients. They ensure that all customers reporting an incident receive the very highest standard of customer service, while accurately assessing incident liability for repair management.
As a Claims Handler, you will be interacting with Brokers, Insurers, and Customers every day so you will need to be able to adapt your approach, listen and understand our customer needs. Your objective will be to focus on reducing claim costs by closely managing the claim lifecycle, whilst delivering a friendly customer service experience to our clients.
Join FMG as a Claims Handler and enjoy some outstanding benefits …
Benefits
- Salary – Starting from £24854.00, increasing as your experience grow, enhanced by a generous bonus based on your individual and business perfomance.
- Hybrid working – You’ll be provided with a company laptop on completion of your probationary period and once you’re competent in the role you’ll have the flexibility to work from home. Our colleagues typically spend around 50% of their time working in the office.
- Annual Leave – Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!
- Pension – Employer contributions of 3%.
- Financial Benefits – Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
- Wellbeing Services – Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
- Community – Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
- FMGive – Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office.
- Motoring Benefits – Take advantage of exclusive employee vehicle‑leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
- Stream – A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
- Training and professional development – We provide classroom-based technical training for 3 weeks, after which you will be supported by coaches and your team leader in a dedicated space, to help you learn the role throughout your probation. Following that, you will join our operational areas and continue to develop your career, with ongoing support and performance reviews led by your new team leader.
About You
- Experience in motor insurance claims would be beneficial but is not essential.
- You’re a real people person, with a passion for delivering excellent customer service.
- You’ll hold a professional, personable, and positive telephone manner, with the ability to show lots of empathy, build good rapport and actively listen to our customers’ needs.
- You’re confident with the use of computer software systems, including Microsoft Office applications.
- You possess a strong ‘can-do’ attitude, showing your determination and ambition to succeed, being prepared to go above and beyond.
- You thrive in a team-working environment, where you can effectively collaborate with others and exhibit your critical thinking skills.
About Us
FMG is the UK’s leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.
We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.
We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King’s Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
We are agile. We are experts. We are imaginative. We are reliable.
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Downtime Management Claim Handler employer: FMG
Contact Detail:
FMG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Downtime Management Claim Handler
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research the company and the role thoroughly. Understand their values and how you can contribute to their mission of delivering exceptional customer service.
✨Tip Number 3
Practice makes perfect! Do mock interviews with a friend or use online resources to refine your answers. Focus on showcasing your people skills and your passion for customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our fantastic team at FMG!
We think you need these skills to ace Downtime Management Claim Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Claims Handler role. Highlight any customer service experience and your ability to manage claims effectively. We want to see how you can bring value to our Downtime Management team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering exceptional customer service and how your background makes you a great fit for FMG. Keep it friendly and professional, just like the service we provide.
Showcase Your People Skills: As a Claims Handler, you'll be interacting with various stakeholders daily. Make sure to highlight your communication skills and any experience you've had in building rapport with customers. We love a good people person!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get to see all the benefits we offer right there. Plus, we’re excited to see your application come through!
How to prepare for a job interview at FMG
✨Know Your Stuff
Before the interview, make sure you understand the basics of motor insurance claims and the role of a Claims Handler. Familiarise yourself with common terms and processes so you can speak confidently about them during your chat.
✨Show Off Your People Skills
Since this role is all about delivering exceptional customer service, be ready to share examples of how you've successfully interacted with customers in the past. Highlight your ability to listen, empathise, and build rapport – these are key traits they’re looking for!
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service approach. Think of specific situations where you had to manage a claim or resolve a customer issue, and be ready to explain your thought process and actions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the team dynamics, training opportunities, or how success is measured in the Claims Handler position.