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- Tasks: Lead a dynamic team in managing daily workshop operations and ensuring top-notch repair quality.
- Company: Join FMG Repair Services, the UK's leading Accident and Collision Repair specialist.
- Benefits: Enjoy a competitive salary, monthly bonuses, and exclusive perks like vehicle leasing and well-being services.
- Why this job: Be part of a supportive team culture that values collaboration and customer satisfaction.
- Qualifications: NVQ level 3/City & Guilds or ATA qualified with a solid Bodyshop background required.
- Other info: Join a growing company committed to innovation and career progression.
The predicted salary is between 34000 - 44000 £ per year.
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Salary: £40k – £44k basic, plus bonus and excellent company benefits
This is an exciting opportunity for an experienced Workshop Controller to join the UKs leading Accident and Collision Repair specialist in our increasingly busy site in Glasgow ARC.
As the Workshop Controller, youll work closely with the Branch Manager to oversee daily operations, support the team, and ensure repairs are carried out to the highest standards. You\’ll play a key role in delivering first-class service, streamlining workflow, and maintaining a productive, positive work environment.
Another very important aspect of the job is teamwork as you will be working with other colleagues in the Bodyshop as well as across other functional areas. There is a family feel and buzz where everyone helps each other to achieve the goals of the site and to ensure our customers are consistently delighted with the service we provide. Its an amazing team!
Key to your success is your ability to produce work that complies with the highest technical and quality standards and, above all, helps us deliver on our service commitment to customers.
Key Responsibilities
- Assist in managing a team of panel beaters, painters, and estimators
- Oversee repair processes and quality control
- Monitor job progress and meet KPIs on turnaround time, efficiency, and customer satisfaction
- Help manage parts ordering, estimating, and job costing
- Liaise with customers, insurers, and suppliers professionally and effectively
- Ensure compliance with health & safety and industry regulations
About You
- Ideally you are qualified to NVQ level 3/City & Guilds or ATA qualified with a solid Bodyshop background – as a Bodyshop Controller, Workshop Manager or Quality Controller within a Car Dealership, Body Repairer or Crash Repair Centre, whether the job at hand is routine or more complex, you will know just how to solve it.
- You come from a fast-paced background – you know how to work in a standard job time structure with a focus on producing compliant, high-quality work.
- You can do more than one thing at once – you can be sure you will never be looking for something to do, so being able to prioritise and plan your work is key.
- You will have a full UK/EU Driving Licence
- You get involved in every part of our business – you take pride being part of the FMG Repair Services team and are keen to help colleagues with a hands-on, can-do approach to getting things done.
- You take pride in providing a great customer experience each day – you understand what is important to your customers and suppliers.
Why choose FMG RS?
Of course, we offer a fantastic basic salary , but theres much more to being a Workshop Controller at FMG RS than just that. Some of our most popular benefits include (but arent limited to)
- fantastic monthly bonus schemes !
- annual leave with public holidays and an extra day off to celebrate your birthday !
- free life assurance (x2 your basic salary)
- exclusive colleague-only vehicle-leasing schemes
- pension & save-as-you-earn share scheme
- A Benefits App giving a huge range of retailer discounts and cashback deals
- well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- Wagestream App for all our colleagues – a Financial Wellbeing app that gives you more control over your pay . Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you\’re eligible for and can even put you in touch with a financial coach !
Were going places
- Were part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain, – few other businesses can offer you the volume, variety and long-term security as us;
- Youre rewarded for your part in our success – lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes ;
- We invest in you – We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too;
- Were growing – its an exciting time for the industry and were committed to being at the cutting edge , investing in everything from our EV capabilities , our workshops to our Training Centres ;
Join the FMG RS family
With the best people in the industry within our Group , we really believe that no one else can do what we do as well as us. So what are you waiting for?
We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.
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Workshop Controller employer: FMG Repair Services
Contact Detail:
FMG Repair Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller
✨Tip Number 1
Familiarise yourself with the latest industry standards and technologies in accident and collision repair. Being knowledgeable about current practices will not only boost your confidence but also demonstrate your commitment to quality and excellence during any discussions.
✨Tip Number 2
Network with professionals in the bodyshop and automotive repair industry. Attend local events or join online forums where you can connect with others in the field. This can lead to valuable insights and potential referrals that may help you land the Workshop Controller role.
✨Tip Number 3
Prepare to discuss your experience in managing teams and improving workflow efficiency. Think of specific examples where you've successfully led a team or implemented changes that enhanced productivity, as these will be key points of interest for the hiring managers.
✨Tip Number 4
Showcase your customer service skills by preparing to share how you've previously ensured customer satisfaction in your roles. Highlighting your ability to liaise effectively with customers, insurers, and suppliers will set you apart as a candidate who understands the importance of service excellence.
We think you need these skills to ace Workshop Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in workshop management, team leadership, and quality control. Use specific examples from your past roles that demonstrate your ability to meet KPIs and deliver high-quality work.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Workshop Controller role at FMG Repair Services. Mention how your background aligns with their values of teamwork and customer satisfaction, and provide examples of how you've contributed to a positive work environment in previous positions.
Highlight Relevant Qualifications: Clearly state your qualifications, such as NVQ level 3/City & Guilds or ATA certification. Emphasise any specific training or experience you have in bodyshop operations, as this will show your suitability for the role.
Showcase Your Soft Skills: Don't forget to mention your soft skills, such as communication, problem-solving, and the ability to prioritise tasks. These are crucial for a Workshop Controller, as you'll be liaising with customers, insurers, and team members regularly.
How to prepare for a job interview at FMG Repair Services
✨Showcase Your Teamwork Skills
As a Workshop Controller, you'll be working closely with a team. Highlight your experience in collaborating with others and how you contribute to a positive work environment. Share specific examples of how you've supported colleagues in achieving common goals.
✨Demonstrate Your Technical Knowledge
Make sure to brush up on your technical skills related to bodyshop operations. Be prepared to discuss your qualifications, such as NVQ level 3 or City & Guilds, and how your background has equipped you to maintain high-quality standards in repairs.
✨Prepare for KPI Discussions
Understand the key performance indicators (KPIs) relevant to the role, such as turnaround time and customer satisfaction. Be ready to discuss how you've met or exceeded these metrics in previous roles and how you plan to do so at FMG Repair Services.
✨Emphasise Customer Experience
Since providing a great customer experience is crucial, think of examples where you've gone above and beyond for customers. Discuss how you understand their needs and how you ensure they are consistently delighted with the service provided.
