At a Glance
- Tasks: Be the face of our Bodyshop, booking cars for repair and providing customer updates.
- Company: Join FMG RS, part of ZIGUP, a leader in integrated mobility solutions.
- Benefits: Enjoy competitive salary, bonuses, 23 days leave, and exclusive discounts.
- Other info: Exciting growth opportunities in a diverse and inclusive workplace.
- Why this job: Make a real impact in a dynamic team while developing your customer service skills.
- Qualifications: Previous customer-facing experience and strong IT/Admin skills required.
The predicted salary is between 33509 - 40000 £ per year.
Position not right for you? Share it with someone you know.
Reference: JUL
Expiry date: 14:30, Thu, 20th Aug 2026
Location: Leamington
Benefits: A superb range of exclusive colleague benefits and discounts
Duration: 3 months
Contract: Temporary - 3 months with the likelihood of extension
Hours: 42.5 hours per week, Monday-Friday 08:00-17:00
As a Customer Service Advisor you will be the face of our Bodyshop, working on reception. You are responsible for booking customer cars in for repair/attention, preparing job cards and files as necessary, maintaining an efficient and effective filing system for associated paperwork, providing vehicle progress reports when requested by the customer, arranging and allocating courtesy cars for customers, and collecting payment from the customer while paying particular attention to banking and security arrangements.
You will report into the General Manager who has been with the business for a number of years. They are as passionate about Customers as they are about their Team and are absolutely determined to make their Bodyshop the best in the group. It's an amazing team!
About You
As a Customer Service Advisor, we would like you to have an interest and passion in what we do. With a professional appearance, we would also appreciate it if you had previous experience in a customer-facing role, with strong IT/Admin skills. You will need to have a full UK/EU Driving Licence.
Why choose FMG RS?
- Of course, we offer a fantastic basic salary, but there's much more to being a Customer Service Advisor at FMG RS than just that.
- Some of our most popular benefits include (but aren't limited to) fantastic uncapped monthly bonus schemes plus guaranteed average bonus when you're on holiday!
- Start with 23 days annual leave, plus public holidays and an extra day off to celebrate your birthday!
- Free life assurance (x2 your basic salary)
- Exclusive colleague-only vehicle-leasing schemes
- Pension & save-as-you-earn share scheme
- A Benefits App giving a huge range of retailer discounts and cashback deals
- Well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay.
- We're part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain.
- You're rewarded for your part in our success - lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes.
- We invest in you - We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too.
- We're growing - it's an exciting time for the industry and we're committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres.
Join the FMG RS family with the best people in the industry within our Group. We really believe that no one else can do what we do as well as us. So what are you waiting for?
We're also proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you.
We are agile. We are experts. We are imaginative. We are reliable.
Temporary Service Advisor employer: FMG Repair Services
Join FMG RS, the UK's largest repair group, where we prioritise employee growth and a supportive work culture. As a Trainee Vehicle Damage Assessor in Harrogate, you'll benefit from competitive salaries, uncapped bonuses, and a range of wellness services, all while working alongside experienced professionals in a collaborative environment that values your contributions and career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Service Advisor
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like FMG Repair Services.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like FMG Repair Services. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Temporary Service Advisor
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to FMG Repair Services.
How to prepare for a job interview at FMG Repair Services
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in FMG Repair Services's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services FMG Repair Services offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
