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For Companies At a Glance
- Tasks: Manage customer bookings and provide updates while ensuring a top-notch experience.
- Company: Leading accident repair service with a supportive team culture.
- Benefits: Competitive salary, uncapped bonuses, generous leave, and more perks.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Great opportunities for personal growth and training in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading accident repair service in Stourbridge seeks a Customer Service Advisor. This role requires managing customer bookings, providing vehicle updates, and handling financial transactions. You will facilitate an excellent customer experience as the first point of contact.
The position comes with a competitive salary, uncapped bonuses, generous annual leave, and more benefits. The site offers a supportive team environment and ample opportunities for personal growth and training.
Customer Service Advisor – Auto Bodyshop (Uncapped Bonus) in Stourbridge employer: FMG Repair Services
Contact Detail:
FMG Repair Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – Auto Bodyshop (Uncapped Bonus) in Stourbridge
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and services will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle difficult customers or tricky situations, as this role is all about providing an excellent experience right from the start.
✨Tip Number 3
Don’t forget to highlight your communication skills! As a Customer Service Advisor, you'll be the first point of contact, so showing off your ability to connect with customers is key.
✨Tip Number 4
Apply through our website for the best chance at landing the job. We want to see your application and help you get started on this exciting journey with us!
We think you need these skills to ace Customer Service Advisor – Auto Bodyshop (Uncapped Bonus) in Stourbridge
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've managed bookings or provided updates in previous roles. Share specific examples that demonstrate your ability to create a great customer experience!
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and enthusiasm for the role.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention why you're excited about working in an auto bodyshop and how you can contribute to our team. Personal touches go a long way in making your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy and quick!
How to prepare for a job interview at FMG Repair Services
✨Know the Company Inside Out
Before your interview, do some research on the accident repair service. Understand their values, services, and what sets them apart in Stourbridge. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Customer Scenarios
As a Customer Service Advisor, you'll be the first point of contact for customers. Think about common customer queries or complaints related to auto body repairs and prepare your responses. Practising these scenarios can help you feel more confident during the interview.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, demonstrate your ability to convey information clearly and listen actively. You might even want to share examples of how you've successfully handled customer interactions in the past.
✨Highlight Your Team Spirit
Since the job offers a supportive team environment, be sure to express your enthusiasm for teamwork. Share experiences where you've collaborated with others to achieve a goal, as this will resonate well with the interviewers looking for a good fit within their team.
