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- Tasks: Be the friendly face of our Bodyshop, booking cars and keeping customers updated.
- Company: Join the UK's leading Accident and Collision Repair specialists in a supportive team.
- Benefits: Enjoy a competitive salary, uncapped bonuses, and 23 days annual leave plus your birthday off!
- Why this job: Make a real difference in customer experiences while growing your career in a dynamic environment.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Join a family-like team with excellent career growth opportunities and well-being support.
The predicted salary is between 17143 - 22857 £ per year.
Salary: £28,571.00 per annum, plus bonus
Location: Stourbridge
This is an exciting opportunity for a Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site.
As part of a team of specialist Customer Service Advisors you are the face of our Bodyshops. You are responsible for booking customer cars in for repair/attention, preparing job cards and providing vehicle progress reports to customers. You will arrange and allocate courtesy cars for customers and deal with financial transactions, paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies.
As the first point of contact you will liaise directly with the customer, the bodyshop and any third parties to ensure an excellent customer experience.
The Stourbridge FMGRS branch is a very busy, fast-paced site located conveniently close to Stourbridge town centre and the Merry Hill shopping centre. Our team works closely together in a supportive, family-like environment where everyone pulls together to get the job done. With a strong team spirit and a welcoming atmosphere, Stourbridge is a great place to work, grow, and feel part of something special.
Why choose FMG RS?
- Of course, we offer a fantastic basic salary, but there’s much more to being a Customer Service Advisor at FMG RS than just that.
- Some of our most popular benefits include (but aren’t limited to):
- fantastic uncapped monthly bonus schemes plus guaranteed average bonus when you’re on holiday!
- start with 23 days annual leave, of course, you’ll have public holidays too and an extra day off to celebrate your birthday!
- free life assurance (x2 your basic salary)
- exclusive colleague-only vehicle-leasing scheme
- pension & save-as-you-earn share scheme
- A Benefits App giving a huge range of retailer discounts and cashback deals
- well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay.
We’re going places …
- We’re part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain.
- Few other businesses can offer you the volume, variety and long-term security as us; You’re rewarded for your part in our success - lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes.
- We invest in you - We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too.
- We’re growing - it’s an exciting time for the industry and we’re committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres.
Customer Service Advisor in Stourbridge employer: FMG Repair Services
Contact Detail:
FMG Repair Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Stourbridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on FMG RS and their values. This will help you connect with the team and show that you're genuinely interested in being part of their family-like environment.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Customer Service Advisor and how you'd handle them. Being able to demonstrate your problem-solving abilities will really impress the hiring team.
✨Tip Number 3
Dress to impress! Even if the workplace has a casual vibe, showing up looking smart can make a great first impression. It shows that you respect the opportunity and are serious about joining the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a nice touch that reflects good customer service!
We think you need these skills to ace Customer Service Advisor in Stourbridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in customer service and any skills that match what we're looking for, like communication and organisation.
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share a bit about why you’re passionate about customer service and how you can contribute to our supportive team environment.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforwardness, so avoid fluff and get straight to your achievements and experiences.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at FMG Repair Services
✨Know the Company Inside Out
Before your interview, take some time to research FMG RS and their services. Understand their role in the accident and collision repair industry, and be ready to discuss how you can contribute to their mission of providing excellent customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your ability to handle the responsibilities of a Customer Service Advisor.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an unhappy customer or manage multiple tasks in a busy environment. Practising your responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like for a Customer Service Advisor at FMG RS. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
