At a Glance
- Tasks: Be the face of our Bodyshop, booking cars and providing updates to customers.
- Company: Join a dynamic team within the ZIGUP group, focused on mobility solutions.
- Benefits: Enjoy uncapped bonuses, 23 days leave, and exclusive discounts.
- Other info: Diverse and inclusive workplace with opportunities for personal development.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Full UK driving licence and strong customer service skills required.
The predicted salary is between 28200 - 32240 £ per year.
Location: Ilkeston
Salary: £28,166.35 pa plus bonus and excellent benefits
Hours: 42.5 per week Mon - Fri, Saturday mornings overtime on a rota basis
Full UK Manual Driving licence essential.
Responsibilities:
- As a Customer Service Advisor you are the face of our Bodyshop.
- Working at reception you are responsible for booking customer cars for repair/attention, preparing job cards and files, maintaining an efficient paperwork system, providing vehicle progress reports, arranging and allocating courtesy cars, and collecting payments.
Qualifications:
- Full UK Manual driving licence
- Excellent customer‑facing experience
- Strong administration and IT skills
Benefits:
- Fantastically uncapped monthly bonus schemes with a guaranteed average bonus when on holiday
- Start with 23 days annual leave, plus public holidays and an extra day off to celebrate your birthday
- Free life assurance (x2 your basic salary)
- Exclusive colleague‑only vehicle leasing schemes
- Pension and save‑as‑you‑earn share scheme
- A benefits app offering retailer discounts and cashback deals
- Well‑being services including 24/7 GP service, mental health support, physiotherapy, health cash plan, dental plan and travel insurance
- Stream App for financial wellbeing allowing you to control your pay, put money aside, receive discounts and access a financial coach
- Part of the larger ZIGUP group, offering long‑term security and a wide range of mobility solutions across the UK, Ireland and Spain
- Rewarded for your success with opportunities to boost earnings through bonus schemes
- Investment in your growth and development within FMG RS and the wider ZIGUP business
- Commitment to staying at the cutting edge with investments in EV capabilities, workshops and training centres
We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
Customer Service Advisor in Ilkeston employer: FMG Repair Services
As a Customer Service Advisor at our Ilkeston location, you will be part of a dynamic team that values your contributions and offers a supportive work culture. With competitive salaries, uncapped bonus schemes, and a commitment to employee growth through training and development, we ensure that you have the tools and opportunities to thrive in your career. Our inclusive environment and comprehensive benefits package, including well-being services and exclusive vehicle leasing schemes, make us an exceptional employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Ilkeston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FMG Repair Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FMG Repair Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Ilkeston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FMG Repair Services:Your cover letter is your chance to shine! Tell us why you want to work at FMG Repair Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FMG Repair Services!
How to prepare for a job interview at FMG Repair Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
