At a Glance
- Tasks: Be the face of our Bodyshop, booking cars for repair and providing customer updates.
- Company: Join FMG RS, part of ZIGUP, a leader in integrated mobility solutions.
- Benefits: Enjoy a competitive salary, uncapped bonuses, and 23 days annual leave.
- Other info: We promote diversity and inclusivity, welcoming applicants from all backgrounds.
- Why this job: Make a real impact in a supportive team while developing your career.
- Qualifications: Customer service experience and strong IT/Admin skills required.
The predicted salary is between 28809 - 28809 £ per year.
Location: Grantham
Duration: 6 months
Salary: £28,809 per annum (pro rata 6 months), plus bonus and company benefits
Hours: 42.5 hours per week. Monday-Friday 08:00-17:00.
As a Customer Service Advisor you will be the face of our Bodyshop, working on reception. You are responsible for:
- Booking customer cars in for repair/attention
- Preparing job cards and files as necessary
- Maintaining an efficient and effective filing system for associated paperwork
- Providing vehicle progress reports when requested by the customer
- Arranging and allocating courtesy cars for customers
- Collecting payment from the customer, paying particular attention to banking and security arrangements
You will report into the General Manager who has been with the business for a number of years. They are as passionate about Customers as they are about their Team and are absolutely determined to make their Bodyshop the best in the group.
About You
As a Customer Service Advisor we would like you to have an interest and passion in what we do. With a professional appearance, we would also appreciate it if you had previous experience in a customer-facing role, with strong IT/Admin skills. You will need to have a full UK/EU Driving Licence.
Why choose FMG RS?
Of course, we offer a fantastic basic salary, but there’s much more to being a Customer Service Advisor at FMG RS than just that. Some of our most popular benefits include:
- Fantastic uncapped monthly bonus schemes plus guaranteed average bonus when you're on holiday!
- Start with 23 days annual leave, plus public holidays and an extra day off to celebrate your birthday! (pro rata 6 months)
- Free life assurance (x2 your basic salary)
- Exclusive colleague-only vehicle-leasing schemes
- Pension & save-as-you-earn share scheme
- A Benefits App giving a huge range of retailer discounts and cashback deals
- Well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay
We’re part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain. Few other businesses can offer you the volume, variety and long-term security as us. You’re rewarded for your part in our success - lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes. We invest in you - We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too. We’re growing - it’s an exciting time for the industry and we’re committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres.
Join the FMG RS family with the best people in the industry within our Group. We really believe that no one else can do what we do as well as us. We are proud to have been awarded a King’s Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
We are agile. We are experts. We are imaginative. We are reliable.
Service Advisor - 6 month fixed term contract in Grantham employer: FMG Repair Services
At FMG RS, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values both our customers and our team members. With competitive salaries, uncapped bonus schemes, and a comprehensive benefits package including well-being services and exclusive discounts, we ensure our employees feel valued and supported. Located in Grantham, we provide ample opportunities for personal and professional growth within a rapidly expanding company that is committed to innovation and inclusivity.
