Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the face of our Bodyshops, booking cars and providing updates to customers.
- Company: Join the UK's leading Accident and Collision Repair specialists in Gloucester.
- Benefits: Enjoy a competitive salary, uncapped bonuses, and fantastic perks like 23 days leave.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Experience in customer service and a full UK Manual Driving Licence required.
- Other info: Join a growing team with opportunities for personal and professional development.
The predicted salary is between 24000 - 32000 £ per year.
Salary: £28,000 + bonus and exceptional benefits. This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our busy site in Gloucester.
As part of a team of specialist Customer Service Advisors, you are the face of our Bodyshops. You are responsible for booking customer cars in for repair/attention, preparing job cards and providing vehicle progress reports to customers. You will arrange and allocate courtesy cars for customers and deal with financial transactions, paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies. You will need a full UK Manual Driving Licence.
As the first point of contact, you will liaise directly with the customer, the bodyshop and any third parties to ensure an excellent customer experience.
Why choose FMG RS? Of course, we offer a fantastic basic salary, but there’s much more to being a Customer Service Advisor at FMG RS than just that. Some of our most popular benefits include (but aren’t limited to):
- Fantastic uncapped monthly bonus schemes plus guaranteed average bonus when you’re on holiday!
- Start with 23 days annual leave, public holidays and an extra day off to celebrate your birthday!
- Free life assurance (x2 your basic salary)
- Exclusive colleague-only vehicle-leasing schemes
- Pension & save-as-you-earn share scheme
- A Benefits App giving a huge range of retailer discounts and cashback deals
- Well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay.
We’re going places … We’re part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain. Few other businesses can offer you the volume, variety and long-term security as us; You’re rewarded for your part in our success - lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes; We invest in you - We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too; We’re growing - it’s an exciting time for the industry and we’re committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres.
Customer Service Advisor in Gloucester employer: FMG Repair Services
Contact Detail:
FMG Repair Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Gloucester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on FMG RS and ZIGUP. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you handle customer interactions.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your enthusiasm for customer service shine through. We want to see how you can bring a positive vibe to our team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our fantastic team at FMG RS.
We think you need these skills to ace Customer Service Advisor in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your experience in customer service, especially in booking and managing repairs, as well as any relevant skills that match our job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for us at FMG RS. Mention specific experiences that relate to the responsibilities outlined in the job description, like handling financial transactions or liaising with customers.
Showcase Your Communication Skills: As a Customer Service Advisor, communication is key. In your application, demonstrate your ability to communicate clearly and effectively. Use examples from your past roles where you’ve successfully resolved customer issues or provided updates.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at FMG Repair Services
✨Know the Company Inside Out
Before your interview, take some time to research FMG RS and its role in the accident and collision repair industry. Understand their values, services, and what sets them apart from competitors. This knowledge will help you answer questions confidently and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to communicate effectively is key. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your problem-solving skills and how you ensure a positive customer experience, as this will resonate well with the interviewers.
✨Be Ready for Role-Specific Questions
Expect questions related to booking processes, handling financial transactions, and managing customer expectations. Brush up on relevant terminology and procedures, and think about how you would handle specific scenarios they might present. This will demonstrate your readiness for the role and your understanding of the responsibilities involved.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.