At a Glance
- Tasks: Lead a dynamic workshop team to ensure top-notch vehicle repairs and customer satisfaction.
- Company: Join the UK's leading Accident and Collision Repair specialist in a vibrant environment.
- Benefits: Enjoy a competitive salary, bonuses, exclusive discounts, and comprehensive well-being services.
- Other info: Exciting growth opportunities in a diverse and inclusive workplace.
- Why this job: Be part of an amazing team that values collaboration and continuous improvement.
- Qualifications: NVQ level 3/City & Guilds or ATA qualified with a solid Bodyshop background.
The predicted salary is between 45000 - 45000 £ per year.
This is an exciting opportunity for an experienced Workshop Controller to join the UK’s leading Accident and Collision Repair specialist in our increasingly busy site in Newcastle.
The Role
As Workshop Controller, you will be responsible for the day-to-day operation of the workshop, ensuring productivity, quality, and customer service targets are achieved while maintaining a safe and positive working environment.
Key Responsibilities
- Lead, motivate, and develop a team of technicians, painters, MET technicians, and support staff
- Drive workshop productivity and efficiency to maximise performance
- Monitor and manage repair quality, ensuring manufacturer and company standards are met
- Oversee work allocation and workflow management to minimise vehicle repair times
- Ensure KPI, financial, and operational targets are achieved
- Manage customer expectations and support the resolution of escalated issues
- Promote a culture of accountability, teamwork, and continuous improvement
- Ensure compliance with health and safety regulations and company procedures
- Control workshop costs, labour performance, and resource planning
- Work closely with the leadership team to identify opportunities for growth and improvement
Another very important aspect of the job is teamwork as you will be working with other colleagues in the Bodyshop as well as across other functional areas. There is a family feel and buzz where everyone helps each other to achieve the goals of the site and to ensure our customers are consistently delighted with the service we provide.
About you
Ideally you are qualified to NVQ level 3/City & Guilds or ATA qualified with a solid Bodyshop background - as a Bodyshop Controller, Workshop Manager or Quality Controller within a Car Dealership, Body Repairer or Crash Repair Centre. You come from a fast-paced background and know how to work in a standard job time structure with a focus on producing compliant, high-quality work. You can prioritise and plan your work effectively.
You will have a full UK/EU Driving Licence and take pride in providing a great customer experience each day.
Why choose FMG RS?
- Fantastic monthly bonus schemes!
- 23 days annual leave, plus an extra day off to celebrate your birthday!
- Free life assurance (x2 your basic salary)
- Exclusive colleague-only vehicle‑leasing schemes
- Pension & save‑as‑you‑earn share scheme
- A Benefits App giving a huge range of retailer discounts and cashback deals
- Well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay.
- We invest in you – We believe everyone should have the opportunity to better themselves and look to progress.
- We’re growing – it’s an exciting time for the industry and we’re committed to being at cutting edge.
We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities.
Workshop Controller in Gateshead employer: FMG Repair Services
FMG RS is an exceptional employer, offering a vibrant work culture in Gateshead where teamwork and collaboration are at the heart of our operations. With a competitive salary, generous benefits including exclusive discounts, and a commitment to employee growth through training and development opportunities, we ensure that our Workshop Controllers thrive both personally and professionally. Join us to be part of a dynamic team dedicated to delivering outstanding service while enjoying a supportive and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Workshop Controller in Gateshead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend workshops, and join relevant groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you show that you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our amazing team!
We think you need these skills to ace Workshop Controller in Gateshead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Workshop Controller role. Highlight your relevant experience in managing teams and driving productivity, as well as any specific qualifications like NVQ level 3 or ATA. We want to see how you fit into our family!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for the industry and your hands-on approach. Tell us why you’re excited about joining our team and how you can contribute to our success.
Showcase Your Teamwork Skills:Since teamwork is key in our workshop, make sure to highlight your ability to collaborate with others. Share examples of how you've worked with colleagues to achieve common goals and improve customer satisfaction.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and get you on board with our amazing team at FMG RS!
How to prepare for a job interview at FMG Repair Services
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to workshop operations and vehicle repairs. Be ready to discuss your experience with managing teams and driving productivity, as these are key aspects of the Workshop Controller role.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and developed a team in the past. Highlight any specific instances where you resolved conflicts or improved team performance, as this will demonstrate your ability to lead effectively in a busy workshop environment.
✨Understand the Company Culture
Familiarise yourself with the company’s values and the importance of teamwork. Be ready to discuss how you can contribute to a positive working environment and promote a culture of accountability and continuous improvement.
✨Prepare for Customer Scenarios
Think about how you would handle customer expectations and resolve escalated issues. Prepare to share examples from your previous roles where you successfully managed customer relationships and ensured satisfaction, as this is crucial for the role.
