Bodyshop Controller in Gateshead

This is an exciting opportunity for an experienced Bodyshop Production Manager to join the UK’s leading Accident and Collision Repair specialist in our increasingly busy site in Newcastle.

The Role

• As Bodyshop Production Manager, you will be responsible for the day-to-day operation of the workshop, ensuring productivity, quality, and customer service targets are achieved while maintaining a safe and positive working environment.

Key Responsibilities

• Lead, motivate, and develop a team of technicians, painters, MET technicians, and support staff.
• Drive workshop productivity and efficiency to maximise performance.
• Monitor and manage repair quality, ensuring manufacturer and company standards are met.
• Oversee work allocation and workflow management to minimise vehicle repair times.
• Ensure KPI, financial, and operational targets are achieved.
• Manage customer expectations and support the resolution of escalated issues.
• Promote a culture of accountability, teamwork, and continuous improvement.
• Ensure compliance with health and safety regulations and company procedures.
• Control workshop costs, labour performance, and resource planning.
• Work closely with the leadership team to identify opportunities for growth and improvement.

Another very important aspect of the job is teamwork as you will be working with other colleagues in the Bodyshop as well as across other functional areas. There is a family feel and buzz where everyone helps each other to achieve the goals of the site and to ensure our customers are consistently delighted with the service we provide.

About you

• Ideally you are qualified to NVQ level 3/City & Guilds or ATA qualified with a solid Bodyshop background - as a Bodyshop Production Manager, Workshop Manager or Quality Controller within a Car Dealership, Body Repairer or Crash Repair Centre.
• You come from a fast-paced background - you know how to work in a standard job time structure with a focus on producing compliant, high-quality work.
• You can do more than one thing at once - being able to prioritise and plan your work is key.
• You will have a full UK/EU Driving Licence.
• You take pride in providing a great customer experience each day - you understand what is important to your customers and suppliers.

Why choose FMG RS?

• Fantastic monthly bonus schemes!
• 23 days annual leave, plus an extra day off to celebrate your birthday!
• Free life assurance (x2 your basic salary).
• Exclusive colleague-only vehicle-leasing schemes.
• Pension & save-as-you-earn share scheme.
• A Benefits App giving a huge range of retailer discounts and cashback deals.
• Well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance).
• Stream App for all our colleagues – a Financial Wellbeing app that gives you more control over your pay.
• You’re rewarded for your part in our success - lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes.
• We invest in you - We believe everyone should have the opportunity to better themselves & look to progress, not just within FMG RS but the wider ZIGUP business too.
• We’re growing - it’s an exciting time for the industry and we’re committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres.

Join the FMG RS family with the best people in the industry within our Group. We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

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