At a Glance
- Tasks: Be the face of our Bodyshop, booking cars for repair and providing updates to customers.
- Company: Join a passionate team at FMG RS, part of ZIGUP, a leader in mobility solutions.
- Benefits: Enjoy a competitive salary, uncapped bonuses, 23 days leave, and exclusive discounts.
- Other info: Exciting growth opportunities and a supportive team culture await you!
- Why this job: Make a real impact in customer service while growing your career in a dynamic environment.
- Qualifications: Previous customer-facing experience and strong IT/Admin skills required.
The predicted salary is between 31500 - 38500 £ per year.
Hours: 42.5 hours per week, Monday-Friday 08:00-17:00, Saturday morning as and when required.
As a Customer Service Advisor you will be the face of our Bodyshop, working on reception. You are responsible for booking customer cars in for repair/attention, preparing job cards and files as necessary, maintaining an efficient and effective filing system for associated paperwork. You will also need to provide vehicle progress reports when requested by the customer, arrange and allocate courtesy cars for customers, and collect payment from the customer, paying particular attention to banking and security arrangements. You will report into the General Manager who has been with the business for a number of years. They are as passionate about Customers as they are about their Team and are absolutely determined to make their Bodyshop the best in the group. It’s an amazing team!
About You
As a Customer Service Advisor, we would like you to have an interest and passion in what we do. With a professional appearance, we would also appreciate it if you had previous experience in a customer-facing role, with strong IT/Admin skills. You will need to have a full UK/EU Driving Licence.
Why choose FMG RS?
Of course, we offer a fantastic basic salary, but there’s much more to being a Customer Service Advisor at FMG RS than just that. Some of our most popular benefits include (but aren’t limited to):
- Fantastic uncapped monthly bonus schemes plus guaranteed average bonus when you're on holiday!
- Start with 23 days annual leave, public holidays, and an extra day off to celebrate your birthday!
- Free life assurance (x2 your basic salary)
- Exclusive colleague-only vehicle-leasing schemes
- Pension & save-as-you-earn share scheme
- A Benefits App giving a huge range of retailer discounts and cashback deals
- Well-being services (incl. 24/7 GP service, mental health support, physiotherapy, Health Cash Plan, Dental Plan & Travel Insurance)
- Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay.
We’re going places … We’re part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain. Few other businesses can offer you the volume, variety and long-term security as us. You’re rewarded for your part in our success - lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes. We invest in you - We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too. We’re growing - it’s an exciting time for the industry and we’re committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres.
Service Advisor in Exeter employer: FMG Repair Services
Join FMG RS, the UK's largest repair group, where we prioritise employee growth and a supportive work culture. As a Trainee Vehicle Damage Assessor in Harrogate, you'll benefit from competitive salaries, uncapped bonuses, and a range of wellness services, all while working alongside experienced professionals in a collaborative environment that values your contributions and career progression.
