At a Glance
- Tasks: Be the friendly face of our Bodyshop, helping customers with their vehicle repairs.
- Company: Join the UK's leading Accident and Collision Repair specialists.
- Benefits: Enjoy exclusive employee benefits and discounts, plus a competitive salary.
- Other info: We value diversity and support applicants from all backgrounds.
- Why this job: Make a real difference in customer experiences while working in a dynamic environment.
- Qualifications: Experience in customer service and a full UK Manual Driving Licence required.
The predicted salary is between 28000 - 28000 € per year.
Location: Gloucester
Benefits: A superb range of exclusive, employee only benefits and discounts
Salary: £28,000 per annum - 3 month fixed term contract
We are looking for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our busy site in Gloucester on a temporary basis for 3 months.
Responsibilities
- As part of a team of specialist Customer Service Advisors you are the face of our Bodyshops.
- You are responsible for booking customer cars in for repair/attention, preparing job cards and providing vehicle progress reports to customers.
- You will arrange and allocate courtesy cars for customers and deal with financial transactions, paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies.
- As the first point of contact you will liaise directly with the customer, the bodyshop and any third parties to ensure an excellent customer experience.
Requirements
- Experience in customer‑facing roles (preferably in an automotive or service context).
- Full UK Manual Driving Licence.
- Excellent communication and organisational skills.
We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
Customer Service Advisor (3 month fixed term contract) employer: FMG Repair Services
Join the UK’s leading Accident and Collision Repair specialists in Gloucester, where we prioritise a supportive work culture and offer a superb range of exclusive employee benefits. As a Customer Service Advisor, you will not only play a vital role in delivering exceptional customer experiences but also have access to opportunities for personal growth and development within a diverse and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (3 month fixed term contract)
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you walk in for that interview, you want to sound like you’ve been part of the team for ages.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing your experience and handling tricky questions.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show you mean business.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Advisor (3 month fixed term contract)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer-facing roles, especially in automotive or service contexts. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Advisor role and how you can contribute to our team in Gloucester.
Show Off Your Communication Skills:Since you'll be the first point of contact for customers, it's crucial to demonstrate your excellent communication skills in your application. Keep it clear, concise, and friendly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at FMG Repair Services
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor in an automotive context. Familiarise yourself with common customer queries and how to handle them. This will show that you're proactive and genuinely interested in the position.
✨Showcase Your Communication Skills
Since you'll be the first point of contact for customers, practice clear and confident communication. Think about examples from your past roles where you successfully resolved customer issues or improved their experience. This will demonstrate your ability to connect with customers effectively.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with an unhappy customer or managing multiple tasks at once. Prepare some scenarios from your previous experience that highlight your problem-solving skills and ability to stay organised under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture or team dynamics. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
