At a Glance
- Tasks: Be the friendly face of our Bodyshop, helping customers with their vehicle repairs.
- Company: Join the UK's leading Accident and Collision Repair specialists.
- Benefits: Enjoy exclusive employee benefits and discounts, plus a competitive salary.
- Other info: We value diversity and support applicants from all backgrounds.
- Why this job: Make a real difference in customer experiences while working in a dynamic environment.
- Qualifications: Experience in customer service and a full UK Manual Driving Licence required.
The predicted salary is between 28000 - 28000 € per year.
Location: Gloucester
Benefits: A superb range of exclusive, employee only benefits and discounts
Salary: £28,000 per annum - 3 month fixed term contract
We are looking for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our busy site in Gloucester on a temporary basis for 3 months.
Responsibilities
- As part of a team of specialist Customer Service Advisors you are the face of our Bodyshops.
- You are responsible for booking customer cars in for repair/attention, preparing job cards and providing vehicle progress reports to customers.
- You will arrange and allocate courtesy cars for customers and deal with financial transactions, paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies.
- As the first point of contact you will liaise directly with the customer, the bodyshop and any third parties to ensure an excellent customer experience.
Requirements
- Experience in customer‑facing roles (preferably in an automotive or service context).
- Full UK Manual Driving Licence.
- Excellent communication and organisational skills.
We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
Customer Service Advisor (3 month fixed term contract) employer: FMG Repair Services
Join a dynamic team at the UK’s leading Accident and Collision Repair specialists in Gloucester, where we prioritise employee well-being with an exceptional range of exclusive benefits and discounts. Our inclusive work culture fosters personal and professional growth, ensuring that every Customer Service Advisor has the opportunity to thrive in a supportive environment while delivering outstanding service to our valued customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (3 month fixed term contract)
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you walk into that interview, you want to sound like you’ve been part of the team for ages.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you’ll come across as a confident Customer Service Advisor.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. You want to convey that you’re ready to represent the company and provide top-notch service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re genuinely interested in the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor (3 month fixed term contract)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer-facing roles, especially in the automotive or service context. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about customer service and how you can contribute to our team. Keep it friendly and professional.
Show Off Your Communication Skills:Since you'll be the first point of contact for customers, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect this.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at FMG Repair Services
✨Know Your Stuff
Make sure you understand the role of a Customer Service Advisor in an automotive context. Brush up on common customer service scenarios and how to handle them, especially in relation to vehicle repairs and insurance processes.
✨Showcase Your Communication Skills
Since you'll be the first point of contact for customers, practice clear and confident communication. Think about examples from your past roles where you successfully resolved customer issues or improved their experience.
✨Prepare for Practical Questions
Expect questions that assess your organisational skills and ability to manage multiple tasks. Be ready to discuss how you would handle booking cars, preparing job cards, and dealing with financial transactions under pressure.
✨Emphasise Teamwork
This role involves working closely with a team, so highlight your ability to collaborate effectively. Share experiences where you contributed to a team goal or supported colleagues in delivering excellent customer service.
