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For Companies At a Glance
- Tasks: Be the friendly face of our automotive repair team, handling bookings and customer queries.
- Company: Join a leading automotive repair company in vibrant Southampton.
- Benefits: Enjoy competitive pay, bonuses, and well-being services.
- Why this job: Make a difference by helping customers get back on the road with ease.
- Qualifications: Customer service experience and a valid UK Driving Licence required.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading automotive repair company in Southampton is seeking a Customer Service Advisor to join their team. In this role, you will be the first point of contact for customers, handling bookings, providing updates, and managing financial transactions.
The ideal candidate will have experience in a customer-facing role, particularly within the automotive industry, and hold a valid UK Driving Licence.
The position offers a competitive salary and attractive benefits including bonus schemes and well-being services.
Customer Service Advisor: Auto Bodyshops - Bonus & Benefits in Southampton employer: FMG Repair Services Limited
Contact Detail:
FMG Repair Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor: Auto Bodyshops - Bonus & Benefits in Southampton
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and services will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios that might come up during the interview. Think about how you'd handle difficult customers or tricky situations, especially in the automotive context.
✨Tip Number 3
Don’t forget to highlight your relevant experience! Whether it’s from previous jobs or even volunteer work, share specific examples that demonstrate your customer service skills and knowledge of the automotive industry.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed and shows that you’re keen on joining our team.
We think you need these skills to ace Customer Service Advisor: Auto Bodyshops - Bonus & Benefits in Southampton
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer-facing roles, especially in the automotive industry. We want to see how you've handled customer interactions and resolved issues effectively.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who take this extra step!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role – we want to understand your experience without any confusion!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at FMG Repair Services Limited
✨Know Your Stuff
Make sure you brush up on the automotive industry basics and the specific services offered by the company. Being able to discuss common repair processes or customer concerns will show that you're genuinely interested and knowledgeable.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to handle bookings and manage customer expectations effectively.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an unhappy customer or manage multiple bookings at once. Practising your responses will help you feel more confident and articulate during the interview.
✨Dress the Part
Even though it's a customer service role, first impressions matter! Dress smartly and professionally to convey that you take the opportunity seriously. It shows respect for the company and the interview process.
