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For Companies At a Glance
- Tasks: Be the face of our Bodyshops, booking cars for repair and providing updates to customers.
- Company: Join the UK's leading Accident and Collision Repair specialists in Southampton.
- Benefits: Enjoy a superb salary, bonus schemes, and fantastic employee perks.
- Why this job: Make a real impact by delivering excellent customer service in a dynamic environment.
- Qualifications: Experience in fast-paced customer-facing roles and a full UK Driving Licence required.
- Other info: Join a growing team with opportunities for career progression and personal development.
The predicted salary is between 28649 - 28649 £ per year.
This is an exciting opportunity for a Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site. As part of a team of specialist Customer Service Advisors, you are the face of our Bodyshops. You are responsible for booking customer cars in for repair/attention, preparing job cards and providing vehicle progress reports to customers. You will arrange and allocate courtesy cars for customers and deal with financial transactions, paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies. As the first point of contact, you will liaise directly with the customer, the bodyshop and any third parties to ensure an excellent customer experience.
About You
As a Customer Service Advisor, we would like you to have an interest and passion in what we do. With a professional appearance, we would also appreciate it if you have a customer focus and teamwork mentality and are IT literate. Problem solving and understanding when to elevate problems would be highly advantageous as would the ability to identify and fully support development of retail sales opportunities. You must have experience of working in a fast-paced customer-facing role within the automotive industry, be that dealership, accident repair, service or sales. A full UK Driving Licence is also an essential requirement for the role.
Why choose FMG RS?
- Fantastic basic salary
- Fantastic bonus schemes
- Free life assurance
- Well-being services (incl. Health Cash Plan, Dental Plan & Travel Insurance)
- Discounted, flexible Gym memberships
- Exclusive employee vehicle-leasing schemes
- Pension & save-as-you-earn share scheme
- Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
We’re a key part of one of the UK’s largest Automotive plcs, Redde Northgate - few other businesses can offer you the volume, variety and long-term security as us; You’re rewarded for your part in our success - lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes; We invest in you - We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider Redde Northgate Group; We’re growing - it’s an exciting time for the industry and we’re committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres; We’ve recently launched Wagestream for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid, it also lets you put money aside each month and in addition, you can get discounts on your shopping, check what benefits you’re eligible for and can even put you in touch with a financial coach!
Join the FMG RS family with the best people in the industry within our Group; we really believe that no one else can do what we do as well as us. So what are you waiting for?
Customer Service Advisor in Southampton employer: FMG Repair Services Limited
Contact Detail:
FMG Repair Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Southampton
✨Tip Number 1
Get to know the company! Research FMG RS and understand their values, services, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing an excellent experience, think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion and problem-solving abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the FMG RS family. So, get your application in and let’s make it happen!
We think you need these skills to ace Customer Service Advisor in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your experience in fast-paced customer-facing roles, especially in the automotive industry. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’re excited about joining our team. Let us know how you can contribute to providing an excellent customer experience.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention any examples of how you've successfully solved problems in previous roles. We love candidates who can think on their feet and elevate issues when necessary!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the FMG RS family!
How to prepare for a job interview at FMG Repair Services Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, services, and what sets them apart in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to connect with customers is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or enhanced their experience. This will demonstrate your capability and passion for customer service.
✨Practice Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer situations. Think of common challenges in the automotive sector and prepare your responses. Practising these scenarios will help you feel more confident during the interview.
✨Dress the Part
First impressions matter! Make sure you present yourself professionally. A smart appearance reflects your seriousness about the role and aligns with the professional image the company wants to project to its customers.
