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- Tasks: Join our team as a Customer Service Advisor, booking cars for repair and ensuring customer satisfaction.
- Company: FMG RS is the UK's leading Accident and Collision Repair specialist, part of ZIGUP.
- Benefits: Enjoy uncapped bonuses, 23 days annual leave, exclusive discounts, and well-being services.
- Why this job: Be the face of our bodyshops, making a real impact on customer experiences in a growing industry.
- Qualifications: A full UK Manual Driving Licence and excellent customer service skills are essential.
- Other info: Flexible hours with opportunities for career progression within FMG RS and ZIGUP.
The predicted salary is between 30000 - 42000 £ per year.
We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.Position not right for you? Share it with someone you know.Reference:MAR20266665Expiry date: 2026-04-14 09:35:00.000Location: LeedsBenefits: A superb range of benefitsSalary:up to £27,500 + bonusOTEThis is an exciting opportunity for an experiencedService Advisorto join the UK\’s leading Accident and Collision Repair specialists in our increasingly busy site.As part of a team of specialist Service Advisors you are the face of our Bodyshops. You are responsible for booking customer cars in for repair/attention, preparing job cards and providing vehicle progress reports to customers. You will arrange and allocate courtesy cars for customers and deal with financial transactions, paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies. You will need a full UK Manual Driving Licence.As the first point of contact you will liaise directly with the customer, the bodyshop and any third parties to ensure an excellent customer experience.Why choose FMG RS?Of course, we offer afantastic basic salary , but there\’s much more to being aService Advisorat FMG RS than just that. Some of our most popular benefits include (but aren\’t limited to) …fantasticuncapped monthly bonus schemesplus guaranteed average bonuswhen you\’re on holiday!start with 23 days annual leave, of course, you\’ll have public holidays too and anextra dayoff tocelebrate your birthday !freelife assurance(x2 your basic salary)exclusive colleague-onlyvehicle-leasingschemespension&save-as-you-earnshare schemeA Benefits App giving a huge range ofretailer discountsandcashbackdealswell-beingservices (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)Stream Appfor all our colleagues – a Financial Wellbeing app that gives you morecontrol over your pay . Not only does it let you choosewhento get paidit also lets you put money aside each month and in addition you can getdiscountson your shopping, check what benefits you\’re eligible for and can even put you in touch with afinancial coach !We\’re part of something bigger -ZIGUP,aleading providerof integrated mobility solutions, supporting customers across the UK, Ireland and Spain,- few other businesses can offer you thevolume, variety and long-term securityas us;You\’re rewardedfor your part in our success – lots of customers meanslots of workto share, which in turn meanslots of opportunityto boost your earnings through ourfantastic bonus schemes ;Weinvest in you- We believe everyone should have theopportunity to better themselvesand look to progress, not just within FMG RS but the widerZIGUPbusiness too;We\’re growing – it\’s an exciting time for the industry and we\’re committed to being atcutting edge , investing in everything from ourEV capabilities , ourworkshopsto ourTraining Centres ;Join the FMG RS familyWith thebest people in the industry within our Group , we really believe thatno one else can do what we doas well as us. So what are you waiting for?We\’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We\’re here to support you.We are agile. We are experts. We are imaginative. We are reliable. Keep your career moving, smarter.#J-18808-Ljbffr
Service Advisor employer: FMG Repair Services Limited
Contact Detail:
FMG Repair Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, especially in accident and collision repair. Understanding the common processes and terminology will help you communicate effectively with both customers and colleagues during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. Being able to demonstrate your problem-solving abilities will set you apart as a candidate who can thrive in a busy environment.
✨Tip Number 3
Research FMG RS and their values. Understanding their commitment to customer experience and employee development will allow you to align your answers with their mission during the interview, making you a more appealing candidate.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the role and the company. Inquiring about training opportunities or the team culture shows that you're serious about your potential future with us at FMG RS.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Service Advisor position. Tailor your application to highlight relevant experience in customer service and vehicle management.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous roles, particularly those related to customer service. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to excel in this role.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific reasons why you want to work as a Service Advisor at FMG RS and how your skills align with their needs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer-facing role.
How to prepare for a job interview at FMG Repair Services Limited
✨Know the Company Inside Out
Before your interview, take some time to research FMG RS and its role in the accident and collision repair industry. Understand their values, services, and recent developments. This will show your genuine interest and help you answer questions more effectively.
✨Demonstrate Customer Service Skills
As a Customer Service Advisor, your ability to handle customer interactions is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional service. This will highlight your suitability for the role.
✨Be Ready for Role-Specific Questions
Expect questions related to booking processes, handling financial transactions, and managing customer expectations. Familiarise yourself with these aspects of the job description so you can confidently discuss how you would approach these tasks.
✨Show Enthusiasm for the Role
Express your excitement about the opportunity to work at FMG RS. Share why you are passionate about customer service and how you can contribute to the team. A positive attitude can make a lasting impression on your interviewers.