At a Glance
- Tasks: Be the face of our Bodyshops, booking repairs and providing updates to customers.
- Company: Join the UK's leading Accident and Collision Repair specialists in a growing team.
- Benefits: Enjoy 23 days annual leave, exclusive discounts, and a fantastic bonus scheme.
- Other info: Join a diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Make a real difference in customer experiences while developing your career.
- Qualifications: Experience in customer service and a full UK Manual Driving Licence required.
The predicted salary is between 28000 - 30000 £ per year.
This is an exciting opportunity for an experienced Customer Service Advisor to join the UK's leading Accident and Collision Repair specialists in our expanding team in Redruth.
As part of a team of specialist Customer Service Advisors, you are the face of our Bodyshops. You are responsible for booking customer cars in for repair/attention, preparing job cards and providing vehicle progress reports to customers. You will arrange and allocate courtesy cars for customers and deal with financial transactions, paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies. You will need a full UK Manual Driving Licence.
As the first point of contact, you will liaise directly with the customer, the bodyshop and any third parties to ensure an excellent customer experience.
Some of our most popular benefits include:
- 23 days annual leave, plus public holidays and an extra day off to celebrate your birthday
- Free life assurance (x2 your basic salary)
- Exclusive colleague-only vehicle-leasing schemes
- Pension & save-as-you-earn share scheme
- A Benefits App giving a huge range of retailer discounts and cashback deals
- Well-being services (including 24/7 GP service, mental health support, physiotherapy, Health Cash Plan, Dental Plan & Travel Insurance)
- Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay
We’re part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility.
We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
Customer Service Advisor in Redruth employer: FMG Repair Services Limited
At FMG RS, we pride ourselves on being more than just a workplace; we are a family dedicated to providing exceptional customer service in the accident and collision repair industry. Located in Redruth, our team enjoys a supportive work culture with extensive employee benefits, including generous annual leave, exclusive discounts, and opportunities for personal growth within the expanding ZIGUP group. Join us to unlock your potential in a dynamic environment that values diversity and fosters career advancement.
Contact Details:
FMG Repair Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Redruth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FMG Repair Services Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FMG Repair Services Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Redruth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FMG Repair Services Limited:Your cover letter is your chance to shine! Tell us why you want to work at FMG Repair Services Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FMG Repair Services Limited!
How to prepare for a job interview at FMG Repair Services Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
