Customer Service Advisor in Leicester

This is an exciting opportunity for an experienced Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site. As part of a team of specialist Service Advisors, you are the face of our Bodyshops. You are responsible for booking customer cars in for repair/attention, preparing job cards and providing vehicle progress reports to customers. You will arrange and allocate courtesy cars for customers and deal with financial transactions, paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies. You will need a full UK Manual Driving Licence. As the first point of contact, you will liaise directly with the customer, the bodyshop and any third parties to ensure an excellent customer experience.

Why choose FMG RS? Of course, we offer a fantastic basic salary, but there’s much more to being a Service Advisor at FMG RS than just that. Some of our most popular benefits include (but aren’t limited to):

• Fantastic uncapped monthly bonus schemes plus guaranteed average bonus when you’re on holiday!
• Start with 23 days annual leave, public holidays, and an extra day off to celebrate your birthday!
• Free life assurance (x2 your basic salary)
• Exclusive colleague-only vehicle-leasing schemes
• Pension & save-as-you-earn share scheme
• A Benefits App giving a huge range of retailer discounts and cashback deals
• Well-being services (including 24/7 GP service, mental health support, physiotherapy, Health Cash Plan, Dental Plan & Travel Insurance)
• Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay.

We’re part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain. Few other businesses can offer you the same as us; you’re rewarded for your part in our success - lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes. We invest in you - we believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too. We’re growing - it’s an exciting time for the industry and we’re committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres.

Join the FMG RS family with the best people in the industry within our Group. We really believe that no one else can do what we do as well as us. So what are you waiting for? We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you. We are agile. We are experts. We are imaginative. We are reliable.