At a Glance
- Tasks: Be the face of our Bodyshop, ensuring customer satisfaction and managing vehicle repairs.
- Company: Join a leading Accident and Collision Repair specialist with a friendly atmosphere.
- Benefits: Enjoy a competitive salary, uncapped bonuses, 23 days leave, and exclusive discounts.
- Other info: Join a diverse team with excellent career growth opportunities and support.
- Why this job: Make a real impact in a fast-paced environment while developing your skills.
- Qualifications: Customer service experience and a full UK Manual driving licence required.
The predicted salary is between 28166 - 28166 € per year.
Location: Ilkeston
Salary: £28,166.35 pa plus bonus and excellent benefits
Hours: 42.5 per week Mon - Fri, Saturday mornings overtime on a rota basis
Full UK Manual Driving licence essential.
We have an exciting opportunity for an experienced Service Advisor to join one of the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Ilkeston. Ilkeston branch has a great family/friendly atmosphere with a great staff retention! You will join a team of 20 colleagues with 7 bodyshop technicians and 13 support colleagues. Local retailers and amenities close to hand.
As a Customer Service Advisor you are the face of our Bodyshop. Working on reception, you are responsible for booking customer cars in for repair/attention. Duties include:
- Preparing job cards and files
- Maintaining an efficient and effective system for associated paperwork
- Providing vehicle progress reports
- Arranging and allocating courtesy cars
- Collecting payments
Our Bodyshops are fast paced and exciting with lots of opportunity to make an incredible difference and apply your expertise and skill. The most important part of the Service Advisor's job is to ensure complete customer satisfaction. It’s your job to liaise between the customer, the Bodyshop and any 3rd parties to ensure each and every customer has a first-class service.
You will have excellent customer facing experience with strong administration and IT skills. You'll also need a full UK Manual driving licence if you're going to be part of the team.
Why choose FMG RS? Of course, we offer a fantastic basic salary, but there’s much more to being a Customer Service Advisor at FMG RS than just that. Some of our most popular benefits include (but aren’t limited to):
- Fantastic uncapped monthly bonus schemes plus guaranteed average bonus when you're on holiday!
- Start with 23 days annual leave, public holidays, and an extra day off to celebrate your birthday!
- Free life assurance (x2 your basic salary)
- Exclusive colleague-only vehicle-leasing schemes
- Pension & save-as-you-earn share scheme
- A Benefits App giving a huge range of retailer discounts and cashback deals
- Well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay.
We’re part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain. Few other businesses can offer you the volume, variety and long-term security as us; You’re rewarded for your part in our success - lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes; We invest in you - We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too; We’re growing - it’s an exciting time for the industry and we’re committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres.
Join the FMG RS family with the best people in the industry within our Group. We really believe that no one else can do what we do as well as us. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
We are agile. We are experts. We are imaginative. We are reliable.
Customer Service Advisor in Ilkeston employer: FMG Repair Services Limited
FMG RS is an exceptional employer, offering a vibrant and supportive work culture in Ilkeston, where you can thrive as a Customer Service Advisor. With competitive salaries, uncapped bonus schemes, and a comprehensive benefits package including well-being services and career progression opportunities, we prioritise employee satisfaction and growth. Join our family-oriented team and be part of a leading company in the accident and collision repair industry, where your contributions truly make a difference.
Contact Detail:
FMG Repair Services Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Ilkeston
✨Tip Number 1
Get to know the company! Research FMG RS and understand their values, culture, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of the Bodyshop, think about scenarios you might encounter and how you'd handle them. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door when applying through our website.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Ilkeston
Some tips for your application 🫡
Show Your Customer Service Skills:When you're writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond to ensure customer satisfaction in previous roles.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Service Advisor role.
Tailor Your Application:Make sure to customise your application for this specific role. Mention the skills and experiences that align with the job description, especially your administration and IT skills.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at FMG Repair Services Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their mission and what makes them stand out in the accident and collision repair industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to connect with customers is crucial. Prepare examples from your past experiences where you went above and beyond to ensure customer satisfaction. Highlight your communication skills and how you handle difficult situations, as this will demonstrate your capability to thrive in a fast-paced environment.
✨Prepare for Role-Specific Questions
Expect questions that are specific to the role, such as how you would manage booking customer cars or handle paperwork efficiently. Think about scenarios you might face in the job and how you would approach them. This preparation will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow and contribute to the company’s success.
