At a Glance
- Tasks: Book customer cars for repair and manage paperwork efficiently.
- Company: Join FMG Repair Services, a leading name in vehicle care across the UK.
- Benefits: Gain valuable experience, with potential career progression and training opportunities.
- Other info: Monday to Friday role with potential weekend shifts; great for building your career!
- Why this job: Be part of a team that prioritises customer satisfaction and quality service.
- Qualifications: GCSEs in English and Maths (4+) preferred, but no prior experience needed.
The predicted salary is between 19575 - 23925 £ per year.
Introduction
To provide a service that books, as applicable, vehicles in and out for repair work in a manner that minimises customer waiting time and delivers high levels of customer satisfaction.
Issuing courtesy cars and dealing with associated paperwork.
About the Employer
FMG Repair Services offer service, speed, quality and value for all aspects of vehicle services.
In, or near virtually every major town and city in the country.
Our business isn’t just about fixing cars – it’s about caring for customers, from collecting damaged vehicles, delivering courtesy cars and returning the repaired vehicle.
That’s why when it comes to getting vehicles back on the road cost-effectively, with the minimum amount of fuss and the maximum amount of care – it’s not by accident – that we’re one of the UK’s largest group of accident repair centres.
- What You’ll Do
- Book customer cars in for repair/attention either by telephone or by way of personal visits.
- As a result of this, prepare job cards and files as necessary.
- Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer.
- On completion of the job, collect payment from the customer paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies.
- Handling all relevant administration.
- Training Outcome
The potential to work further up in the service department. This could involve becoming an area service manager.
Skills Required
None of the above
Qualifications Desired
- GCSE - English and Maths - 4+
- Course Information
- Course: Customer service specialist (level 3)
- Level: 3
- Route: Sales, marketing and procurement
- Apprenticeship Level: Advanced
- Working Arrangements
- Working Week: Monday - Friday, 9.00am - 5.00pm. Weekend work may be included.
- Expected Duration: 1 Year 6 Months
- Training Provider: SKILLNET LIMITED
- #J-18808-Ljbffr
Customer Service Apprentice - Lakeside employer: FMG Repair Services Limited
FMG Repair Services Limited is an excellent employer, offering a dynamic work environment in Canterbury where you can lead a dedicated team and make a real impact on customer satisfaction. With a competitive salary and exclusive benefits, the company prioritises employee growth and development, ensuring that you have the resources and support needed to excel in your role. Join us to be part of a culture that values quality service and teamwork, making every day rewarding and meaningful.
Contact Details:
FMG Repair Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprentice - Lakeside
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like FMG Repair Services Limited.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like FMG Repair Services Limited. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Service Apprentice - Lakeside
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at FMG Repair Services Limited.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join FMG Repair Services Limited and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at FMG Repair Services Limited
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by FMG Repair Services Limited. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at FMG Repair Services Limited will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
