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- Tasks: Join our team as a Customer Service Advisor, booking repairs and ensuring customer satisfaction.
- Company: FMG RS is the UK's leading Accident and Collision Repair specialist, part of ZIGUP.
- Benefits: Enjoy exclusive discounts, bonuses, 23 days annual leave, and well-being services.
- Other info: Join a growing company with opportunities for personal and professional development.
- Why this job: Be the face of our Bodyshops, making a real impact on customer experiences.
- Qualifications: A full UK Manual Driving Licence is required; experience in customer service is a plus.
The predicted salary is between 24000 - 36000 £ per year.
We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.
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Customer Service Advisor
Reference: AUG20257013
Expiry date: 2025-09-01 12:19:00.000
Location: Grantham
Benefits: A superb range of exclusive, colleague only benefits and discounts
This is an exciting opportunity for an experienced CustomerService Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Grantham.
As part of a team of specialist Customer Service Advisors you are the face of our Bodyshops. You are responsible for booking customer cars in for repair/attention, preparing job cards and providing vehicle progress reports to customers. You will arrange and allocate courtesy cars for customers and deal with financial transactions, paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies. You will need a full UK Manual Driving Licence.
As the first point of contact you will liaise directly with the customer, the Bodyshop and any third parties to ensure an excellent customer experience.
Why choose FMG RS?
Of course, we offer a fantastic basic salary, but there’s much more to being a Customer Service Advisor at FMG RS than just that. Some of our most popular benefits include (but aren’t limited to) …
- fantastic monthly bonus schemes plusguaranteed average bonus when you\’re on holiday!
- start with 23 days annual leave, of course, you’ll have public holidays too and an extra day off to celebrate your birthday!
- free life assurance (x2 your basic salary)
- exclusive colleague-only vehicle-leasing schemes
- pension & save-as-you-earn share scheme
- A Benefits App giving a huge range of retailer discounts and cashback deals
- well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- Wagestream App for all our colleagues – a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you\’re eligible for and can even put you in touch with a financial coach!
- We’re part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain,- few other businesses can offer you the volume, variety and long-term security as us;
- You’re rewarded for your part in our success – lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes;
- We invest in you – We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too;
- We’re growing – it’s an exciting time for the industry and we’re committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres;
Join the FMG RS family
With the best people in the industry within our Group, we really believe that no one else can do what we do as well as us. So what are you waiting for?
We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.
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Customer Service Advisor employer: FMG Repair Services Limited
Contact Detail:
FMG Repair Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and benefits offered by FMG RS. Understanding their unique selling points will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Practice your communication skills, as being a Customer Service Advisor requires clear and effective interaction with customers. Role-playing common customer scenarios can help you feel more prepared and confident when discussing your experience.
✨Tip Number 3
Research the latest trends in the accident and collision repair industry. Being knowledgeable about current challenges and innovations can set you apart from other candidates and show that you are proactive and engaged.
✨Tip Number 4
Network with current or former employees of FMG RS on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight relevant experience and skills that match these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in automotive or repair settings. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to enhance customer satisfaction.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work for FMG RS and how your skills can contribute to their success. Be sure to include examples of how you've excelled in similar roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at FMG Repair Services Limited
✨Know the Company
Before your interview, take some time to research FMG RS and its role in the accident and collision repair industry. Understanding their values, services, and recent developments will help you tailor your responses and show genuine interest.
✨Demonstrate Customer Service Skills
As a Customer Service Advisor, you'll be the face of the company. Prepare examples from your past experiences that highlight your ability to handle customer inquiries, resolve issues, and provide excellent service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Prepare for Role-Specific Questions
Expect questions related to booking processes, handling financial transactions, and managing customer expectations. Be ready to discuss how you would approach these tasks and any relevant experience you have in similar roles.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the team dynamics, training opportunities, and the company's future plans. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.