At a Glance
- Tasks: Be the friendly face of our Bodyshop, helping customers with their vehicle repairs.
- Company: Join the UK's leading Accident and Collision Repair specialists.
- Benefits: Enjoy exclusive employee benefits and discounts, plus a competitive salary.
- Other info: We value diversity and support applicants from all backgrounds.
- Why this job: Make a real difference in customer experiences while working in a dynamic environment.
- Qualifications: Experience in customer service and a full UK Manual Driving Licence required.
The predicted salary is between 28000 - 28000 € per year.
Location: Gloucester
Benefits: A superb range of exclusive, employee only benefits and discounts
Salary: £28,000 per annum - 3 month fixed term contract
We are looking for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our busy site in Gloucester on a temporary basis for 3 months.
Responsibilities
- As part of a team of specialist Customer Service Advisors you are the face of our Bodyshops.
- You are responsible for booking customer cars in for repair/attention, preparing job cards and providing vehicle progress reports to customers.
- You will arrange and allocate courtesy cars for customers and deal with financial transactions, paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies.
- As the first point of contact you will liaise directly with the customer, the bodyshop and any third parties to ensure an excellent customer experience.
Requirements
- Experience in customer‑facing roles (preferably in an automotive or service context).
- Full UK Manual Driving Licence.
- Excellent communication and organisational skills.
We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
Customer Service Advisor (3 month fixed term contract) employer: FMG Repair Services Limited
Join a dynamic team at the UK’s leading Accident and Collision Repair specialists in Gloucester, where we prioritise employee well-being with an exceptional range of exclusive benefits and discounts. Our inclusive work culture fosters personal and professional growth, ensuring that every Customer Service Advisor has the opportunity to thrive in a supportive environment while delivering outstanding service to our valued customers.
Contact Detail:
FMG Repair Services Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (3 month fixed term contract)
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you walk into that interview, you want to sound like you’ve been part of the team for ages.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. The more comfortable you are, the better you’ll come across when it’s time to shine.
✨Tip Number 3
Dress to impress! Make sure your outfit is smart and professional. You want to make a great first impression, and looking the part can really help with that.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re keen and keeps you fresh in their minds. Plus, it’s a nice touch!
We think you need these skills to ace Customer Service Advisor (3 month fixed term contract)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer-facing roles, especially in the automotive or service context. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Advisor role and how you can contribute to our team in Gloucester.
Show Off Your Communication Skills:Since you'll be the first point of contact for customers, it's crucial to demonstrate your excellent communication skills in your application. Keep it clear, concise, and friendly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at FMG Repair Services Limited
✨Know Your Stuff
Make sure you understand the role of a Customer Service Advisor in an automotive context. Brush up on common customer service scenarios and how to handle them, especially in relation to vehicle repairs and insurance processes.
✨Showcase Your Communication Skills
Since you'll be the first point of contact for customers, practice clear and confident communication. Think about examples from your past experience where you successfully resolved customer issues or improved their experience.
✨Prepare for Role-Play Scenarios
Be ready for potential role-play questions during the interview. They might ask you how you'd handle a difficult customer or a situation involving financial transactions. Practising these scenarios can help you respond effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like, or how success is measured in this role. This shows your genuine interest and helps you assess if it’s the right fit for you.
