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- Tasks: Be the face of our Bodyshops, booking vehicles and managing customer interactions.
- Company: Leading accident and collision repair company in Greater London.
- Benefits: Competitive salary up to £35,000, bonuses, and attractive benefits package.
- Why this job: Join us to champion customer experience and make a real difference.
- Qualifications: Full UK Manual Driving Licence and strong communication skills.
- Other info: Exciting opportunity to grow in a dynamic and supportive environment.
The predicted salary is between 28000 - 42000 £ per year.
A leading accident and collision repair company in Greater London is looking for a skilled Service Advisor. In this role, you will be the face of our Bodyshops, responsible for booking customer vehicles, preparing job cards, and managing financial transactions. You will ensure an exceptional customer experience by communicating effectively with clients and third parties.
This position offers a competitive salary of up to £35,000 plus bonuses and an attractive benefits package. A full UK Manual Driving Licence is required.
Auto Bodyshop Service Lead – Customer Experience Champion employer: FMG Repair Services Limited
Contact Detail:
FMG Repair Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Auto Bodyshop Service Lead – Customer Experience Champion
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll be the face of the Bodyshop, so make sure you can clearly articulate your thoughts and engage with customers confidently. Role-play with a friend or use our resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Auto Bodyshop Service Lead – Customer Experience Champion
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to create exceptional experiences for clients, just like you'll be doing with us!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so make sure your skills and experiences shine through without any fluff.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Service Advisor role. We love seeing candidates who are genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at FMG Repair Services Limited
✨Know the Company Inside Out
Before your interview, do some homework on the accident and collision repair company. Understand their values, services, and what sets them apart in Greater London. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Service Advisor, your role revolves around customer experience. Prepare examples from your past where you've gone above and beyond for customers. Highlight your communication skills and how you handle difficult situations to demonstrate that you can be the champion they need.
✨Be Ready for Role-Specific Questions
Expect questions about booking processes, job card preparation, and managing financial transactions. Brush up on these areas and think about how you would approach common scenarios in the bodyshop environment. This will show that you’re not just a good fit but also knowledgeable about the role.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly to reflect the professionalism of the company. Also, make sure to arrive on time or even a bit early. This shows respect for their time and sets a positive tone for the interview.
