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- Tasks: Be the voice of FMG, helping clients with queries and selling insurance products.
- Company: Join FMG, New Zealand's leading rural insurance specialist with a supportive culture.
- Benefits: Enjoy competitive salary, free life insurance, flexible work, and professional development days.
- Why this job: Kickstart your career in a role that challenges you and opens doors for future opportunities.
- Qualifications: Excellent phone skills, problem-solving abilities, and a commitment to customer service.
- Other info: Full training provided, with a focus on your growth and success within the FMG family.
The predicted salary is between 40000 - 44000 £ per year.
FMG are looking for Sales and Service Superstars with roles within our Service Centre and Agribusiness Centre based in Christchurch. These roles are more than simply “answering the phone”, you will be the voice of FMG and will be the first point of contact for new or existing clients. You will be talking with our clients daily – answering queries, selling insurance products, problem solving and ensuring we continue to deliver on our promise of ‘providing FMG clients with a world class service experience’ and ensuring all their insurance needs are met!
We are currently recruiting for the following roles: Rural Consultant. Since 1905 FMG has been protecting the interests of rural New Zealand. Now over 100 years later, we’re still 100 % New Zealand owned and the country’s leading rural insurance specialist. As a mutual we invest profits back into the business to keep our premiums competitive for clients. As an employer, we invest in our people to foster a working environment that promotes achievement and celebrates success!
To be successful in these roles you will have:
- an excellent telephone manner
- high-quality listening skills
- problem solving skills
- a never-ending commitment to the customer
- the ability to think on your feet
- willingness to learn
- ability to retain complex information
- a high level of computer literacy
You’ll be provided with full training and support which will ensure you achieve your full potential. At FMG, we know our success is because of our people. So, when you join our team, it’s our priority to make sure you’re well looked after and feel a part of the FMG family.
Along with an opportunity to kick start your career, FMG also offers:
- free life insurance and income protection
- 4 % company contribution to superannuation
- flexible working practices
- five paid professional development days
- 2 paid wellbeing days
- bi-annual salary reviews
- a paid give back every year
These are full time roles (37.5 hours per week), with set scheduled shifts across five days Monday to Friday between 7.30am – 8pm and 8.30am to 4.30pm on Saturdays. Salaries start between $53,000 and $61,000 per annum, with yearly pay reviews and a mid-year review within your first year. Applications close 5pm, Sunday 15th February 2026. If you are shortlisted, you will receive an email invitation to an Assessment Centre being held on Wednesday 25th February 2026.
Sales and Service Superstars employer: FMG (Farmers Mutual Group)
Contact Detail:
FMG (Farmers Mutual Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Service Superstars
✨Tip Number 1
Get to know FMG and their values! Before you step into that interview, do a bit of homework on the company. Understand their commitment to providing world-class service and how they invest in their people. This will help you connect with the interviewers and show them you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since you'll be the voice of FMG, it’s crucial to nail that telephone manner. Try role-playing with a friend or family member to get comfortable answering queries and selling insurance products. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to share examples of how you've tackled challenges in the past. Think of specific situations where you’ve had to think on your feet and how you ensured customer satisfaction. This will highlight your commitment to delivering excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the FMG family. So, get your application in before the deadline and let’s make this happen together!
We think you need these skills to ace Sales and Service Superstars
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and don’t be afraid to share a bit about your passion for customer service.
Tailor Your Application: Make sure to tailor your application to the Sales and Service Superstar role. Highlight your relevant experience and skills that match what we’re looking for, like your excellent telephone manner and problem-solving abilities.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your key points stand out so we can quickly see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining the FMG family!
How to prepare for a job interview at FMG (Farmers Mutual Group)
✨Know Your Stuff
Before the interview, make sure you understand FMG's services and values. Familiarise yourself with their insurance products and the rural sector they serve. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since you'll be the voice of FMG, it's crucial to demonstrate your excellent telephone manner and listening skills. Practice active listening techniques and think of examples where you've successfully resolved customer queries or problems in the past.
✨Think on Your Feet
Prepare for situational questions that test your problem-solving abilities. Think of scenarios where you had to think quickly and how you handled them. This will showcase your ability to adapt and provide a world-class service experience.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, and career progression. This shows your enthusiasm for the role and helps you determine if FMG is the right fit for you.
