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- Tasks: Manage property and material damage claims using digital assessment methods.
- Company: Join FMG, a values-led organisation supporting rural New Zealand.
- Benefits: Career development, supportive environment, and a focus on quality outcomes.
- Why this job: Make a real impact while delivering great customer outcomes in a dynamic role.
- Qualifications: Previous loss adjusting experience and strong communication skills.
- Other info: Flexible, collaborative team environment with opportunities for growth.
The predicted salary is between 28800 - 48000 £ per year.
FMG are looking for a Loss Adjuster (Digital) to join our Claims team in this office‑based role. You’ll manage end‑to‑end property and material damage claims using digital assessment methods — from determining policy coverage and quantifying loss through to preparing repair specifications and managing the repair process. This role plays a key part in delivering timely, accurate outcomes for our clients while balancing quality, cost control, and a strong client focus. This is a 12 month fixed term role and based from with our Palmerston North or Christchurch office.
In this role, you will:
- Digitally assess property and material damage claims accurately and within agreed timeframes
- Determine policy coverage, quantify loss and assess damages within delegated authority
- Prepare repair scopes and manage repairs through to completion
- Undertake regular audits of preferred service provider self‑assessment claims
- Build and maintain professional relationships with internal teams and external providers
We are looking for someone who enjoys working in a structured, digital environment and takes ownership of delivering quality outcomes. Ideally, you’ll have:
- Previous loss adjusting experience
- A sound understanding of property and building fundamentals
- Strong written and verbal communication skills
- The ability to analyse information, identify key issues and make informed decisions
- A customer‑driven mindset with the confidence to build trusted relationships
- Flexibility and adaptability in a changing environment
- A collaborative approach and commitment to teamwork
- An understanding of rural communities and the factors impacting our customers
At FMG, we’re committed to creating an environment where our people can thrive. We invest in development, support career progression and foster a workplace where people feel connected to our purpose and proud of the work they do.
If you’re passionate about delivering great customer outcomes and want to be part of a values‑led organisation supporting rural New Zealand, we’d love to hear from you.
Applications close - Sunday 15th March 2026.
Loss Adjuster (Digital) employer: FMG (Farmers Mutual Group)
Contact Detail:
FMG (Farmers Mutual Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loss Adjuster (Digital)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to loss adjusting. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your digital skills! Since this role involves digital assessment methods, be ready to discuss your experience with technology and how it can enhance the claims process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Loss Adjuster (Digital)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Loss Adjuster role. Highlight your previous experience in loss adjusting and any relevant skills that match what we're looking for, like your understanding of property fundamentals and strong communication skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering great customer outcomes and how you can contribute to our team. Be sure to mention your adaptability and collaborative approach.
Showcase Your Digital Skills: Since this role involves digital assessment methods, make sure to highlight any experience you have with digital tools or platforms. We want to see how you can leverage technology to manage claims effectively.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at FMG (Farmers Mutual Group)
✨Know Your Stuff
Make sure you brush up on your knowledge of property and building fundamentals. Familiarise yourself with common loss adjusting practices and digital assessment methods. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Communication Skills
Since strong written and verbal communication skills are key for this role, practice articulating your thoughts clearly. Prepare examples of how you've built trusted relationships in the past, as this will highlight your customer-driven mindset.
✨Be Ready to Analyse
Expect questions that test your analytical skills. Think about scenarios where you've had to assess damages or quantify losses. Be prepared to discuss how you identified key issues and made informed decisions based on your analysis.
✨Emphasise Teamwork and Adaptability
This role requires a collaborative approach, so be ready to talk about your experiences working in teams. Share examples of how you've adapted to changes in a structured environment, showcasing your flexibility and commitment to delivering quality outcomes.