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- Tasks: Lead client engagement and drive sales growth in the Life Sciences sector.
- Company: Join fme Global, a leader in data solutions for the Life Sciences industry.
- Benefits: Enjoy remote work, pension plans, and training opportunities.
- Why this job: Be part of a dynamic team making a real impact in healthcare technology.
- Qualifications: 10 years in services sales with experience in life sciences technology required.
- Other info: This is a remote position based in the UK, Ireland, or Germany.
The predicted salary is between 43200 - 72000 £ per year.
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fme Global Life Sciences Unit (GLSU) specializes in delivering comprehensive business solutions with a focus on data and document migration and business consulting services. We serve a diverse client base in the Life Sciences industry, ranging from innovative start-ups to large global pharmaceutical companies. As a recognized leader, we provide expert consulting, tailored data and document migration, and ongoing support to meet critical needs in their industries. Our strategic partnerships with leading ECM vendors like Veeva Vault, OpenText Documentum, and Generis CARA enable us to offer unparalleled data quality and complex migration expertise and service to our clients.
The Client Engagement Director is a quota-carrying, full-cycle seller responsible for both strategic client acquisition and long-term account development (hunting is the primary focus). This includes identifying and qualifying new opportunities, closing engagements, and ensuring sustained client satisfaction and retention across their territory. The Client Engagement Director remains the ultimate account and client relationship owner, accountable for client satisfaction, upsell and cross-sell opportunities, and cNPS outcomes.
Key Responsibilities
- Drive growth. Achieve annual sales quotas through active lead generation, opportunity qualification, and closing across both existing fme clients and new logo pursuits
- Full cycle sales. Actively identify and develop new business within current accounts while nurturing long-term client relationships to expand solution adoption
- Pre-sales focus. Own the client relationship and engagement strategy through the sales cycle; deliver a seamless handoff to the delivery team post-sale
- Post-sale oversight. Participate in strategic project checkpoints (e.g., Steering Committees) to maintain visibility and provide guidance for delivery execution
- Client success accountability. Remain accountable for overall client health, satisfaction, and success metrics, including proactive identification of follow-on opportunities
- Escalation management. Own communication and remediation strategies for at-risk or escalated accounts, in collaboration with internal and external stakeholders
- Strategic alignment. Maintain executive-level relationships and ensure continued alignment with client stakeholders throughout the lifecycle of the engagement and afterwards for retention and expansion
- Portfolio stewardship. Simultaneously manage a book of business across mid-market and enterprise clients, ensuring both revenue retention and growth
Location
This is a remote-based position with the ideal candidate being based in the United Kingdom, Ireland, or Germany.
Requirements
- Bachelor\’s degree in business administration, technology, healthcare, or a related field.
- Ten (10) years in services sales with a software or service provider with a track record of successfully selling and overseeing complex and small-scale projects alike.
- Experience in technology implementation and migration projects within the life sciences industry (regulatory, quality, clinical) with regulated software (21 CFR Part 11, EU Annex 11)
- Proficiency in CRM solutions (e.g., Dynamics 365, Salesforce)
- Knowledge of project management methodologies (e.g., Agile, Waterfall) and implementation enterprise life sciences technology
- Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization
- Strategic thinking and problem-solving abilities, with a focus on driving results and achieving business objectives
- Business fluent-level English proficiency (spoken and written) is required
- Expected travel is up to 20% for client and prospect meetings as well as industry events and conferences
Benefits
- Pension Plans
- Leave Package
- Work From Home
- Training & Development
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Industries
IT Services and IT Consulting
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Client Engagement Director - Europe employer: fme Life Sciences
Contact Detail:
fme Life Sciences Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Engagement Director - Europe
✨Tip Number 1
Network within the life sciences industry to connect with potential clients and stakeholders. Attend relevant conferences and events to build relationships and showcase your expertise in client engagement.
✨Tip Number 2
Familiarise yourself with the specific technologies and software mentioned in the job description, such as Veeva Vault and Salesforce. Being knowledgeable about these tools will help you demonstrate your capability to manage client relationships effectively.
✨Tip Number 3
Prepare to discuss your previous successes in sales and client management during interviews. Highlight specific examples where you've driven growth or improved client satisfaction, as this aligns closely with the responsibilities of the role.
✨Tip Number 4
Research fme Global Life Sciences Unit and understand their client base and services. Tailoring your approach to show how you can contribute to their goals will make you a more attractive candidate.
We think you need these skills to ace Client Engagement Director - Europe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in services sales, particularly within the life sciences industry. Emphasise your track record of managing complex projects and client relationships.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of fme Global Life Sciences Unit's focus on data and document migration. Mention specific examples of how you've driven growth and client satisfaction in previous roles.
Highlight Relevant Skills: Clearly outline your proficiency in CRM solutions and project management methodologies. Use specific examples to showcase your strategic thinking and problem-solving abilities that align with the job requirements.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples of how you've effectively interacted with stakeholders at all levels. This could include successful negotiations or presentations that led to positive outcomes.
How to prepare for a job interview at fme Life Sciences
✨Understand the Company and Industry
Before your interview, make sure to research fme Global Life Sciences Unit and the life sciences industry. Familiarise yourself with their services, key clients, and recent developments. This knowledge will help you demonstrate your genuine interest and align your experience with their needs.
✨Showcase Your Sales Experience
As a Client Engagement Director, your sales experience is crucial. Prepare specific examples of how you've successfully driven growth, managed client relationships, and closed deals in previous roles. Highlight your ability to handle both complex and small-scale projects, as this aligns with the job requirements.
✨Demonstrate Strategic Thinking
The role requires strategic alignment with clients. Be ready to discuss how you've developed and executed engagement strategies in past positions. Use examples that showcase your problem-solving abilities and how you've driven results for your clients.
✨Prepare Questions for the Interviewers
Having insightful questions prepared shows your enthusiasm and helps you assess if the company is the right fit for you. Ask about their client engagement strategies, team dynamics, or future growth plans. This not only demonstrates your interest but also gives you valuable information.