At a Glance
- Tasks: Lead a dynamic team to enhance customer experiences and streamline processes.
- Company: Join a forward-thinking company focused on sustainability and customer satisfaction.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Other info: Office-based role with a vibrant team culture and career advancement potential.
- Why this job: Make a real impact by improving customer service in a fast-paced environment.
- Qualifications: Experience in customer service management and team leadership required.
The predicted salary is between 55000 - 55000 £ per year.
Customer Services Manager Berkshire | Office-based (5 days per week) 55,000 + Benefits Are you an experienced Customer Services Manager who enjoys building high-performing teams, improving processes, and delivering outstanding customer experiences in a fast-paced commercial environment?
We re looking for a proactive and commercially minded Customer Services Manager to lead our UK Customer Services function across our sustainable brands.
This is far more than a traditional customer service role.
You ll lead a busy in-house team supporting both consumer and commercial customers, balancing day-to-day operational excellence with continuous improvement in a business that s constantly evolving.
The Opportunity Our Customer Services team supports a diverse customer base, from consumers looking for advice on choosing the right product through to commercial customers managing power garden and DIY equipment and ongoing warranty requirements.
As the business continues to grow and new products, services and brands are introduced, you ll play a key role in ensuring the customer experience remains seamless while driving improvements to processes, communication and service delivery.
What you ll be doing * Leading and developing a team of 10 Customer Service professionals. * Ensuring an exceptional customer experience across both B2C and B2B channels. * Managing a high-volume ope...
Customer Services Manager employer: FMCG executive network
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