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- Tasks: Manage Shopify stores and create amazing customer experiences in the music industry.
- Company: Leading music merchandise and media company working with global artists.
- Benefits: Up to ÂŁ45,000 salary, vibrant office, and exciting campaigns.
- Why this job: Combine your passion for music with e-commerce in a creative environment.
- Qualifications: 3-5 years e-commerce experience, ideally with Shopify and strong analytical skills.
- Other info: Join a fast-paced team and work on iconic music campaigns.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Ecommerce Manager – Music & Merchandise
Central London (4 days in-office)
Up to ÂŁ45,000 per year + great benefits
️ Shopify | Music Industry | Customer Experience
We’re hiring on behalf of a leading music merchandise and media company that works with globally recognised artists and music brands. They’re looking for a talented Ecommerce Manager to join their growing team and lead the day-to-day operations of their Shopify stores.
What You’ll Do:
- Manage multiple artist and retail Shopify stores, ensuring smooth operations and best-in-class customer journeys
- Collaborate with product, marketing, and logistics teams to deliver seamless e-commerce experiences
- Monitor KPIs like traffic, conversion, and customer satisfaction to drive growth
- Oversee customer service platforms (e.g. Asana, Gorgias, Zendesk) to ensure fans receive exceptional support
- Optimise product listings, pricing, and inventory to maximise sales
✅ What We’re Looking For:
- 3–5 years’ experience in e-commerce, ideally with Shopify
- Strong operational and analytical skills
- Experience with customer support tools and direct-to-fan service
- A passion for music and digital commerce
- Bonus: Familiarity with CRM tools (e.g. Klayvio), basic HTML, and project management platforms
Why Apply?
- Join a creative, fast-paced team at the intersection of music, media, and e-commerce
- Work in a vibrant central London office (Oxford Circus) 4 days a week
- Be part of exciting campaigns for some of the world’s most iconic music artists
Apply now or message us to learn more.
Ecommerce Manager - Music Industry employer: FMCG Exec
Contact Detail:
FMCG Exec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Manager - Music Industry
✨Tip Number 1
Network like a pro! Reach out to people in the music and e-commerce industries on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your previous e-commerce projects, especially if you've worked with Shopify. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its artists. Knowing their latest campaigns or merchandise can help you stand out and show your passion for both music and e-commerce.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who are ready to dive into the music industry.
We think you need these skills to ace Ecommerce Manager - Music Industry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Ecommerce Manager role. Highlight your experience with Shopify and any relevant achievements in e-commerce. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for music and digital commerce, and explain why you’d be a great fit for our team. Let us know what excites you about this opportunity!
Showcase Your Analytical Skills: Since we’re all about driving growth through KPIs, make sure to mention any analytical tools or methods you’ve used in previous roles. We love numbers, so don’t shy away from sharing your successes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates. We can’t wait to hear from you!
How to prepare for a job interview at FMCG Exec
✨Know Your Shopify Inside Out
Make sure you brush up on your Shopify knowledge before the interview. Familiarise yourself with its features, especially those related to managing multiple stores and optimising product listings. Being able to discuss specific strategies you've used or seen work will show your expertise.
✨Show Your Passion for Music
This role is all about the music industry, so don’t hold back on sharing your love for it! Be prepared to discuss your favourite artists, recent trends in music merchandising, and how you think e-commerce can enhance fan experiences. This will help you connect with the interviewers on a personal level.
✨Prepare for KPI Discussions
Since monitoring KPIs is a big part of the job, come ready to talk about key metrics you've tracked in previous roles. Think about how you’ve driven traffic, improved conversion rates, or enhanced customer satisfaction. Use specific examples to illustrate your analytical skills.
✨Familiarise Yourself with Customer Support Tools
The company uses platforms like Asana, Gorgias, and Zendesk, so it’s a good idea to have a basic understanding of these tools. If you’ve used similar platforms, be ready to share your experiences and how you’ve ensured exceptional customer support in the past.