At a Glance
- Tasks: Lead a dynamic team to enhance customer experiences and improve service processes.
- Company: Join a growing international business focused on customer satisfaction.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Other info: Opportunity to influence change and drive growth in a collaborative setting.
- Why this job: Make a real impact in a fast-paced environment while shaping customer service excellence.
- Qualifications: Proven experience in customer service management and strong leadership skills.
The predicted salary is between 40000 - 40000 £ per year.
Customer Services Manager 📍 Berkshire | Office-based (5 days per week) 💰 £55,000 + Benefits Are you an experienced Customer Services Manager who enjoys building high-performing teams, improving processes, and delivering outstanding customer experiences in a fast-paced commercial environment?
We're looking for a proactive and commercially minded Customer Services Manager to lead our UK Customer Services function across our sustainable brands.
This is far more than a traditional customer service role.
You'll lead a busy in-house team supporting both consumer and commercial customers, balancing day-to-day operational excellence with continuous improvement in a business that's constantly evolving.
The Opportunity Our Customer Services team supports a diverse customer base, from consumers looking for advice on choosing the right product through to commercial customers managing power garden and DIY equipment and ongoing warranty requirements.
As the business continues to grow and new products, services and brands are introduced, you'll play a key role in ensuring the customer experience remains seamless while driving improvements to processes, communication and service delivery.
What you'll be doing Leading and developing a team of 10 Customer Service professionals.
Ensuring an exceptional customer experience across both B2C and B2B channels.
Managing a high-volume operation handling phone and email enquiries entirely in-house.
Driving continuous improvement across customer service processes and ways of working.
Working closely with Sales, Marketing, Operations and Product teams to ensure new initiatives are successfully implemented.
Identifying opportunities to improve communication, efficiency and customer satisfaction.
Making full use of customer service data and reporting to drive performance and support decision-making.
Supporting the continued integration of multiple brands and business units into a single customer service function.
About you You'll be an experienced Customer Services Manager who enjoys leading from the front and creating a positive, high-performing team culture.
You'll bring: Proven experience managing customer service teams within a fast-paced commercial environment.
Strong people leadership and coaching skills.
Experience improving customer service processes and operational efficiency.
Excellent stakeholder management skills with the confidence to influence across departments.
A customer-first mindset combined with strong commercial awareness.
The ability to prioritise effectively and remain calm in a constantly changing environment.
Experience using customer service systems and reporting to drive performance.
Experience supporting both consumer and commercial customers, or working across multiple brands or product lines, would be highly advantageous.
Why join us?
This is an opportunity to join a growing international business where customer service is central to the customer journey and brand reputation.
You'll have the autonomy to shape the function, improve processes, develop your team and make a visible impact across the wider business.
If you're looking for a leadership role where you can influence change, improve customer experiences and help drive the next phase of growth, we'd love to hear from you.
Customer Services Manager employer: FMCG Exec
Join a dynamic and growing multi-site service business as a Regional Director, where you will have the autonomy to drive performance and shape operations across the South of England. With a strong focus on employee development and a culture that values leadership and innovation, this role offers competitive compensation, including a performance-related bonus and car allowance, making it an excellent opportunity for those seeking meaningful and rewarding employment in a supportive environment.
