Ecommerce Manager – Music & Merchandise
📍 Central London (4 days in-office)
💰 Up to £45,000 per year + benefits
🛍️ Shopify | 🎵 Music Industry | 💬 Customer Experience
We’re hiring on behalf of a leading music merchandise and media company that works with globally recognised artists and music brands. They’re looking for a talented Ecommerce Manager to join their growing team and lead the day-to-day operations of their Shopify stores.
🔍 What You’ll Do:
- Manage multiple artist and retail Shopify stores, ensuring smooth operations and best-in-class customer journeys
- Collaborate with product, marketing, and logistics teams to deliver seamless e-commerce experiences
- Monitor KPIs like traffic, conversion, and customer satisfaction to drive growth
- Oversee customer service platforms (e.g. Asana, Gorgias, Zendesk) to ensure fans receive exceptional support
- Optimise product listings, pricing, and inventory to maximise sales
✅ What We’re Looking For:
- 3–5 years’ experience in e-commerce, ideally with Shopify
- Strong operational and analytical skills
- Experience with customer support tools and direct-to-fan service
- A passion for music and digital commerce
- Bonus: Familiarity with CRM tools (e.g. Klayvio), basic HTML, and project management platforms
💼 Why Apply?
- Join a creative, fast-paced team at the intersection of music, media, and e-commerce
- Work in a vibrant central London office (Oxford Circus) 4 days a week
- Be part of exciting campaigns for some of the world’s most iconic music artists
Apply now or message us to learn more.
