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For Companies At a Glance
- Tasks: Lead delivery of clinical services and build strong customer relationships.
- Company: Join the largest provider of hospital services to the NHS, making a real impact.
- Benefits: Work in a dynamic environment with opportunities for growth and innovation.
- Why this job: Be part of a team improving NHS efficiency and patient care.
- Qualifications: NHS operational experience and strong communication skills required.
- Other info: Based in London with travel for customer visits.
The predicted salary is between 36000 - 60000 £ per year.
Do you consider yourself an expert communicator and someone skilled at building and maintaining strong, commercial relationships? Our client are searching for a new Customer Relationship Manager to join their ranks and lead the delivery of their services across the UK. This is a truly exciting opportunity to join a company making a real difference in the NHS.
A bit about the company and what they can offer you
Our client has grown to become the largest provider of hospital services to the NHS. Their teams are helping to improve NHS efficiency through innovative techniques and fresh approaches to enabling patient access. There is no doubt that their success reflects their ethos and commitment to delivering excellent patient care.
What you’ll be doing
As Customer Relationship Manager, your main goal will be to lead the delivery of our clients’ range of clinical services across the country.
Your day to day might look a little like this:
• Being the main point of contact with customers, ensuring any concerns or challenges are resolved in a timely manner
• Proactively monitoring service productivity, identifying potential issues, and implanting corrective actions
• Maintaining consistent and clear communication with customers and internal stakeholders around any changes or issues ahead
• Preparing weekly service reviews with customers to review the delivered service, gathering feedback and building a trust-based relationship
A bit about you
Ideally, you’ll be based in London, UK and have the ability to travel around the region for customer visits.
You’ll have previous NHS operational experience as well as a proven track record of establishing strong client relationships.
A few other key skills we are looking for:
• Successful experience of delivering full contracts on time and meeting KPI’s
• Strong written and verbal communication skills, both with external and internal stakeholders
• Ability to manage conflicting priorities and deadlines effectively within a fast-paced work environment
• A highly organised and detail-oriented problem-solver
• Empathetic and service-oriented trust promoter
Want to hear more?
If this role has sparked your interest, get in touch with Sarah Cavanagh ( )
A few more details
Reference number: 18341
Customer Relationship Manager employer: FMC Talent
Contact Detail:
FMC Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager
✨Tip Number 1
Make sure to research the company thoroughly. Understand their services, values, and how they contribute to the NHS. This knowledge will help you tailor your conversations and demonstrate your genuine interest in their mission.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you stand out during the interview process.
✨Tip Number 3
Prepare specific examples from your previous experience that showcase your ability to build strong client relationships and resolve conflicts. Being able to discuss these scenarios will highlight your skills effectively.
✨Tip Number 4
Demonstrate your understanding of the NHS and its challenges during your discussions. Showing that you are knowledgeable about the sector will position you as a candidate who is not only qualified but also passionate about making a difference.
We think you need these skills to ace Customer Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer relationship management, particularly within the NHS. Emphasize your ability to build strong client relationships and your successful track record in delivering contracts on time.
Craft a Compelling Cover Letter: In your cover letter, showcase your communication skills and detail how you have effectively resolved customer concerns in the past. Mention specific examples of how you've maintained clear communication with stakeholders and improved service delivery.
Highlight Relevant Experience: When detailing your previous roles, focus on your operational experience within the NHS and any relevant achievements. Use metrics to demonstrate how you met KPIs and contributed to service productivity.
Showcase Problem-Solving Skills: Provide examples in your application that illustrate your ability to manage conflicting priorities and deadlines. Highlight situations where you successfully implemented corrective actions to resolve issues.
How to prepare for a job interview at FMC Talent
✨Showcase Your Communication Skills
As a Customer Relationship Manager, strong communication is key. Be prepared to demonstrate your ability to communicate effectively with both customers and internal stakeholders. Share examples of how you've successfully resolved conflicts or challenges in the past.
✨Highlight Your NHS Experience
Since the role requires previous NHS operational experience, make sure to discuss your background in this area. Talk about specific projects or roles where you contributed to improving service delivery or patient care.
✨Demonstrate Problem-Solving Abilities
The company values detail-oriented problem solvers. Prepare to discuss situations where you've identified issues proactively and implemented corrective actions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Service Reviews
You'll be responsible for preparing weekly service reviews with customers. Think about how you would approach these meetings and what metrics or feedback you would present. Being able to articulate your strategy for building trust-based relationships will set you apart.
