At a Glance
- Tasks: Support engineers and customers, manage enquiries, and ensure smooth service desk operations.
- Company: Growing Facilities Management business in North Glasgow with a supportive office culture.
- Benefits: Salary up to £32,000, free parking, pension, and ongoing training.
- Other info: Perfect for those who thrive on problem-solving and delivering excellent customer service.
- Why this job: Join a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: Experience in helpdesk or business support roles with strong communication skills.
The predicted salary is between 31500 - 31500 £ per year.
- Business Support / Helpdesk Administrator
- Job Type: Full-Time | Permanent | Office-Based
The Opportunity
We are currently recruiting for an experienced Business Support / Helpdesk Administrator to join a growing Facilities Management business based in North Glasgow.
This is a fantastic opportunity to become part of a busy and supportive office team, providing essential administrative and operational support to engineers, subcontractors and customers across a range of Facilities Management contracts.
If you thrive in a fast-paced environment, enjoy problem solving and pride yourself on delivering excellent customer service, we'd love to hear from you.
The Role
Working within the Business Support team, you will play a key role in ensuring the smooth day-to-day running of the service desk, coordinating engineers, responding to customer enquiries and supporting the wider operational team.
Key Responsibilities
- Respond to customer, engineer and subcontractor enquiries via telephone and email.
- Schedule engineers and subcontractors for planned and reactive maintenance works.
- Raise purchase orders for materials and subcontractor services.
- Issue work orders to mobile engineers using the company's CAFM/job management system.
- Assist with the planning of upcoming maintenance works.
- Prepare quotations and maintenance agreements using company templates.
- Collate and process engineer timesheets.
- Maintain accurate records across internal business systems.
- Order office supplies and PPE as required
About You
We're looking for someone who has
- Previous experience within a Helpdesk, Service Administrator or Business Support role.
- Experience working within Facilities Management, Building Services or a similar engineering environment.
- Excellent communication and customer service skills.
- Strong organisational skills with the ability to prioritise a busy workload.
- The ability to work well as part of a team.
Desirable Experience
- Experience using CAFM or job management systems.
- Experience scheduling engineers.
- Purchase order processing.
- Timesheet administration.
- Preparing quotations.
- Experience liaising with subcontractors.
- Knowledge of planned and reactive maintenance.
What's on Offer?
- Salary up to £32,000 depending on experience.
- Full-time permanent position.
- Office-based role.
- Free on-site parking.
- Company pension.
- Ongoing training and development.
If you're looking to join a well-established Facilities Management business where you'll play an integral part in the day-to-day operation of the company, we'd love to hear from you.
Apply today or contact FM Search & Select Ltd for a confidential discussion
Contact Details:
FM Search & Select Ltd Recruitment Team
