Service Coordinator
Location: Edinburgh. Salary: Up to £28,000 DOE. Hours: Monday - Friday 8:00am - 4:30pm. Employment: Full-time | Permanent.
We're recruiting for an experienced Service Coordinator to join an established Facilities Management and Building Services business in Edinburgh.
This is a busy, varied role supporting the delivery of maintenance services across Housing Association contracts, coordinating engineers and ensuring jobs are completed efficiently and within agreed timescales.
The Role
- Handling incoming maintenance and repair requests
- Scheduling and coordinating engineers across multiple sites
- Raising and allocating reactive and planned maintenance jobs
- Managing engineer diaries and workloads
- Supporting Housing Association maintenance contracts
- Updating CAFM/internal systems with job information and progress
- Liaising with tenants, clients, engineers and subcontractors
- Monitoring jobs against SLAs and chasing outstanding works
- Ensuring job records and documentation are accurate and up to date
- Providing excellent customer service throughout the maintenance process
What We're Looking For
- Previous Service Coordinator / Helpdesk / Planner experience
- FM, Building Services, Housing or Maintenance experience preferred
- Confident coordinating engineers and managing busy workloads
- Strong administration and organisational skills
- Excellent telephone manner and customer service skills
- Comfortable working in a fast-paced environment
- Good IT and system skills
What's on Offer?
- Salary up to £28,000 DOE
- Monday to Friday - 8:00am to 4:30pm
- Edinburgh based
- Permanent, full-time position
- Established Housing Association contracts
- Opportunity to join an established Facilities Management business
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Service Coordinator employer: FM Search & Select Ltd
As an Area Cleaning Manager with us, you'll join a dynamic team dedicated to maintaining high standards of cleanliness across the East of Scotland. We offer competitive salaries, a company car, and a supportive work culture that prioritises employee growth and development. Our commitment to excellence ensures that you will find meaningful and rewarding employment in a role that values your contributions and fosters a sense of community.
