Helpdesk Administrator – Facilities Management Location: Loanhead, Edinburgh Salary: Up to £30,000 DOE Job Type: Permanent, Full-Time Working Pattern: Office Based We are currently recruiting for an experienced Helpdesk Administrator to join a leading Facilities Management provider based at their office in Loanhead, Edinburgh. This is a busy and varied role supporting the delivery of maintenance services across a portfolio of client contracts. You will act as a key point of contact between clients, engineers and the wider operations team, ensuring planned and reactive works are coordinated efficiently from initial call through to completion. The Role * Managing incoming calls, emails and maintenance requests * Logging reactive jobs accurately onto the CAFM system * Coordinating and allocating jobs to mobile engineers * Scheduling planned and reactive maintenance works * Monitoring jobs from initial request through to completion * Liaising with engineers regarding workloads, job progress and updates * Keeping clients informed and providing excellent customer service * Updating the CAFM system with accurate job information * Monitoring SLAs and ensuring jobs are completed within agreed timescales * Raising and processing relevant job paperwork * Supporting the wider contracts and operations teams with general administration * Handling queries and escalating urgent i...
Helpdesk Administrator in Midlothian employer: FM Search & Select Ltd
As an Area Cleaning Manager with us, you'll join a dynamic team dedicated to maintaining high standards of cleanliness across the East of Scotland. We offer competitive salaries, a company car, and a supportive work culture that prioritises employee growth and development. Our commitment to excellence ensures that you will find meaningful and rewarding employment in a role that values your contributions and fosters a sense of community.
