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- Tasks: Log and coordinate maintenance requests, ensuring efficient resolution.
- Company: Join a growing Facilities Management team in Livingston.
- Benefits: Competitive salary, training opportunities, and long-term career progression.
- Why this job: Be the first point of contact and make a real difference in client satisfaction.
- Qualifications: Experience in helpdesk or facilities administration preferred; strong organisational skills required.
- Other info: Supportive team environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Location: Livingston, West Lothian
Sector: Facilities Management
Employment Type: Full-time, Permanent
About the Role
We are seeking a proactive and highly organised Helpdesk Administrator to join our growing Facilities Management team at our Livingston office. This is a key office-based role, acting as the first point of contact for clients, engineers, and subcontractors, ensuring maintenance requests are logged, coordinated, and resolved efficiently.
Key Responsibilities
- Receive, log, and prioritise maintenance requests via phone and email
- Allocate jobs to engineers and approved subcontractors
- Monitor job progress and update clients regularly
- Ensure all works are logged accurately on the CAFM/helpdesk system
- Liaise with engineers to confirm attendance, completion, and follow-up actions
- Manage reactive and planned maintenance calls within SLA targets
- Raise purchase orders and process job-related documentation
- Maintain accurate records and reports
- Provide excellent customer service at all times
About You
- Previous experience in a helpdesk, scheduling, or facilities administration role preferred
- Strong organisational and time-management skills
- Confident communicator with a professional telephone manner
- Ability to prioritise workload in a fast-paced environment
- IT literate with good working knowledge of Microsoft Office
- Experience using CAFM systems is advantageous but not essential
- Problem-solving mindset with strong attention to detail
What We Offer
- Competitive salary (dependent on experience)
- Monday to Friday, office-based role
- Supportive team environment
- Training and development opportunities
- Long-term career progression within Facilities Management
How to Apply
To apply, please submit your CV with a brief cover note outlining your relevant experience.
Helpdesk Administrator in Livingston employer: FM Search & Select Ltd
Contact Detail:
FM Search & Select Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator in Livingston
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. You never know who might have a lead on a Helpdesk Administrator role or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show us that you understand what it means to provide excellent customer service and how you can contribute to the team at our Livingston office.
✨Tip Number 3
Practice common interview questions related to helpdesk roles. Think about scenarios where you've successfully managed maintenance requests or resolved client issues, and be ready to share those stories with us.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the Helpdesk Administrator position and keeping you top of mind for us.
We think you need these skills to ace Helpdesk Administrator in Livingston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in helpdesk or facilities administration. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Note: Your cover note is your chance to shine! Keep it brief but impactful, and explain why you’re the perfect fit for our Helpdesk Administrator role. We love seeing enthusiasm and a bit of personality!
Show Off Your Organisational Skills: Since this role is all about keeping things organised, give us examples of how you've managed multiple tasks or prioritised workloads in the past. We want to know you can handle the fast-paced environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at FM Search & Select Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Administrator role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
As a Helpdesk Administrator, organisation is key. Be prepared to discuss specific examples of how you've managed multiple tasks or prioritised workloads in a fast-paced environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving mindset.
✨Brush Up on Your Communication Skills
Since you'll be the first point of contact for clients and engineers, it's crucial to demonstrate your communication skills during the interview. Practice speaking clearly and professionally, and be ready to showcase your ability to handle customer queries effectively. Consider role-playing common scenarios with a friend beforehand.
✨Familiarise Yourself with CAFM Systems
While experience with CAFM systems isn't essential, having a basic understanding can set you apart from other candidates. Do a bit of research on what these systems do and how they function. If you can, mention any relevant software you've used in the past, as this shows your willingness to learn and adapt.