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For Companies At a Glance
- Tasks: Log and manage maintenance requests while providing top-notch customer service.
- Company: Join a supportive Facilities Management team in Livingston.
- Benefits: Competitive salary, training opportunities, and long-term career growth.
- Why this job: Be the first point of contact and make a real difference in client satisfaction.
- Qualifications: Experience in helpdesk roles and strong organisational skills are preferred.
- Other info: Fast-paced environment with a focus on teamwork and professional development.
Read the overview of this opportunity to understand what skills, including relevant soft skills and software package proficiencies, are required.
Location: Livingston, West Lothian
Sector: Facilities Management
Employment Type: Full-time, Permanent
About the Role
We are seeking a proactive and highly organised Helpdesk Administrator to join our growing Facilities Management team at our Livingston office. This is a key office-based role, acting as the first point of contact for clients, engineers, and subcontractors, ensuring maintenance requests are logged, coordinated, and resolved efficiently.
Key Responsibilities
- Receive, log, and prioritise maintenance requests via phone and email
- Allocate jobs to engineers and approved subcontractors
- Monitor job progress and update clients regularly
- Ensure all works are logged accurately on the CAFM/helpdesk system
- Liaise with engineers to confirm attendance, completion, and follow-up actions
- Manage reactive and planned maintenance calls within SLA targets
- Raise purchase orders and process job-related documentation
- Maintain accurate records and reports
- Provide excellent customer service at all times
About You
- Previous experience in a helpdesk, scheduling, or facilities administration role preferred
- Strong organisational and time-management skills
- Confident communicator with a professional telephone manner
- Ability to prioritise workload in a fast-paced environment
- IT literate with good working knowledge of Microsoft Office
- Experience using CAFM systems is advantageous but not essential
- Problem-solving mindset with strong attention to detail
What We Offer
- Competitive salary (dependent on experience)
- Monday to Friday, office-based role
- Supportive team environment
- Training and development opportunities
- Long-term career progression within Facilities Management
How to Apply
To apply, please submit your CV with a brief cover note outlining your relevant experience.
Helpdesk Administrator in Livingston employer: FM Search & Select Ltd
Contact Detail:
FM Search & Select Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator in Livingston
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Helpdesk Administrator, you'll need to be a confident communicator. Try role-playing common scenarios with a friend or family member to get comfortable with the types of questions you might face.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or prioritised workloads in the past. This will demonstrate that you can handle the fast-paced environment they’re looking for.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Helpdesk Administrator in Livingston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Helpdesk Administrator role. Use keywords from the job description to show we’re on the same page!
Craft a Catchy Cover Note: Your cover note is your chance to shine! Keep it brief but impactful, mentioning your relevant experience and why you’re excited about joining our Facilities Management team.
Show Off Your Soft Skills: We love a proactive and organised person! In your application, don’t forget to mention your strong communication skills and ability to manage multiple tasks in a fast-paced environment.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to see your application and get you into the process!
How to prepare for a job interview at FM Search & Select Ltd
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Helpdesk Administrator. Familiarise yourself with logging maintenance requests, coordinating jobs, and using CAFM systems. This will show that you're proactive and ready to hit the ground running.
✨Show Off Your Communication Skills
As a Helpdesk Administrator, you'll be the first point of contact for clients and engineers. Practice your professional telephone manner and think about examples where you've provided excellent customer service. This will help you demonstrate your confident communication skills during the interview.
✨Organise Your Thoughts
With strong organisational skills being a must-have, prepare to discuss how you prioritise tasks in a fast-paced environment. Think of specific situations where you've successfully managed multiple requests or deadlines, and be ready to share those stories.
✨Be Ready to Problem-Solve
Employers love a candidate with a problem-solving mindset. Prepare for potential scenario-based questions where you might need to demonstrate how you would handle a maintenance request or resolve an issue. Show them your attention to detail and how you approach challenges.
