At a Glance
- Tasks: Coordinate maintenance operations and manage reactive requests in a fast-paced environment.
- Company: Established Facilities Management business with a supportive team culture.
- Benefits: Salary up to £30,000, hybrid working, and opportunities for professional development.
- Other info: Join a dynamic team and grow your career in a thriving industry.
- Why this job: Enjoy flexibility with remote work while making a real impact in facilities management.
- Qualifications: Experience in FM helpdesk or maintenance, strong organisational and communication skills.
Hybrid Working in Livingston. Salary up to £30,000. Permanent | Full-Time.
Are you currently working on an FM helpdesk, service desk or maintenance desk and ready for a change? FM Search & Select are working with an established Facilities Management business in Livingston who are looking to add an experienced Helpdesk Coordinator to their team. This is a great opportunity for someone who enjoys the fast-paced nature of an FM helpdesk but is looking for a role offering genuine flexibility with two days working from home each week.
What will you be doing?
You'll be at the centre of the maintenance operation, coordinating planned and reactive works and making sure jobs progress from initial call through to completion. Your responsibilities will include:
- Logging and managing reactive maintenance requests
- Planning and scheduling jobs to engineers and subcontractors
- Coordinating PPM and reactive maintenance
- Monitoring jobs against SLAs and chasing outstanding works
- Liaising with engineers, subcontractors and clients
- Providing customers with regular job updates
- Managing busy email inboxes and incoming calls
- Updating CAFM/helpdesk systems accurately
- Escalating urgent or overdue jobs when required
- Supporting the wider FM team with day-to-day administration and reporting
Who are we looking for?
Ideally, you'll already have experience working within an FM helpdesk or maintenance environment and understand what it's like to manage multiple jobs and priorities at once. You'll be:
- Highly organised and comfortable managing a busy workload
- Confident speaking with clients and engineers
- Able to prioritise urgent jobs and work to deadlines
- IT literate and comfortable learning different systems
- A strong communicator with a proactive approach
- Someone who enjoys working as part of a busy FM team
Experience using a CAFM system would be beneficial, but we're more interested in finding someone with the right FM/helpdesk background and attitude.
Why consider it?
- Salary up to £30,000
- 2 days working remotely each week
- 3 days based in the Livingston office
- Opportunity to continue developing within Facilities Management
- Join an established FM business and experienced team
Already working on an FM helpdesk but not actively job hunting? I'd still be happy to have a confidential chat. Sometimes it's worth hearing what's out there before deciding whether it's time for a move.
Apply today or contact FM Search & Select for more information.
FM Helpdesk Coordinator in Livingston employer: FM Search & Select Ltd
Join a leading Facilities Management company in Inverness, where you will not only advance your engineering career but also enjoy a supportive work culture that values hands-on experience and client relationships. With a competitive salary, a company van provided, and opportunities for professional growth, this role is perfect for those looking to make a meaningful impact while working in a dynamic environment. Embrace the chance to develop your skills further in a large static site setting, surrounded by a team that prioritises safety and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land FM Helpdesk Coordinator in Livingston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FM Search & Select Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FM Search & Select Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace FM Helpdesk Coordinator in Livingston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FM Search & Select Ltd:Your cover letter is your chance to shine! Tell us why you want to work at FM Search & Select Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FM Search & Select Ltd!
How to prepare for a job interview at FM Search & Select Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
