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- Tasks: Be the go-to person for helpdesk queries and manage maintenance jobs.
- Company: Join FM Search & Select, a dynamic facilities management team in Paisley.
- Benefits: Enjoy a competitive salary, friendly office vibes, and a pension scheme.
- Why this job: Perfect for those who thrive in fast-paced environments and love helping others.
- Qualifications: Previous experience in customer service or helpdesk roles is a must.
- Other info: On-site parking available and opportunities for growth within the team.
Helpdesk Coordinator (PPM & Reactive) – Building Services
Please make an application promptly if you are a good match for this role due to high levels of interest.
Paisley
Full-Time | Permanent
Salary: Up to £25,000
Our client, a well-established Building Services company, is expanding their operations and is looking to recruit two Helpdesk Coordinators to join their growing team based in Paisley.
These are key roles within the business, supporting engineers, clients, and contracts by managing either Planned Preventative Maintenance (PPM) or Reactive works.
Roles Available
1 x Helpdesk Coordinator – PPM
Responsible for planning, scheduling, and managing PPM visits, ensuring compliance and contract delivery.
1 x Helpdesk Coordinator – Reactive
Responsible for logging, prioritising, and coordinating reactive maintenance jobs, ensuring swift response and clear communication.
Key Responsibilities
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Logging and managing maintenance jobs via the helpdesk
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Scheduling engineers and subcontractors
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Liaising with clients, engineers, and management teams
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Monitoring job progress and updating systems
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Ensuring SLA compliance and accurate job closure
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Maintaining accurate records on CAFM / CRM systems
About You
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Previous experience in a helpdesk, coordination, or scheduling role (FM / building services preferred)
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Strong organisational and communication skills
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Confident dealing with customers and engineers
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Good IT skills and experience using xiskglj job management systems
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Ability to work in a fast-paced environment
What’s on Offer
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Salary up to £25,000, depending on experience
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Full-time, permanent positions
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Office-based role in Paisley
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Supportive team environment
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Opportunity to grow within a stable and expanding business
If you’re an organised and proactive coordinator looking to join a growing building services company, we’d love to hear from you
Helpdesk Coordinator employer: FM Search & Select Ltd
Contact Detail:
FM Search & Select Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator
✨Tip Number 1
Familiarise yourself with common CAFM systems and job management software. Being able to demonstrate your knowledge or experience with these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your customer service skills, especially in a helpdesk context. Prepare examples of how you've successfully handled difficult situations or provided excellent support in previous roles.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since you'll be the first point of contact, being clear and professional in your interactions is crucial, so consider role-playing common scenarios with a friend.
✨Tip Number 4
Research FM Search & Select and their values. Understanding their company culture and what they prioritise can help you tailor your responses in the interview and show that you're a good fit for their team.
We think you need these skills to ace Helpdesk Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in helpdesk, scheduling, or customer service roles. Emphasise your organisational skills and any experience with CAFM or job management systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive attitude and strong communication skills. Mention specific examples of how you've successfully managed customer interactions or administrative tasks in previous roles.
Highlight Key Skills: In your application, clearly outline your competencies in Microsoft Office and any relevant software. Stress your ability to prioritise tasks and work effectively in a fast-paced environment.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and enthusiasm for the role.
How to prepare for a job interview at FM Search & Select Ltd
✨Showcase Your Customer Service Skills
As a Helpdesk Coordinator, you'll be the first point of contact for clients. Be prepared to discuss your previous customer service experiences and how you handled challenging situations. Highlight your ability to communicate effectively over the phone and via email.
✨Demonstrate Organisational Abilities
This role requires strong organisational skills. Be ready to share examples of how you've managed multiple tasks or prioritised workloads in a busy environment. Discuss any tools or methods you use to stay organised, especially if you have experience with CAFM systems.
✨Familiarise Yourself with the Company
Research FM Search & Select and understand their values and the facilities management sector. Being knowledgeable about the company will show your genuine interest in the role and help you tailor your responses during the interview.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready can demonstrate your enthusiasm for the position. Ask about the team dynamics, the types of projects you might work on, or how success is measured in the role. This shows that you're not just interested in the job, but also in contributing positively to the team.
