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- Tasks: Manage incoming requests and coordinate maintenance activities for facilities services.
- Company: Join a leading Facilities Management provider known for service excellence in North Lanarkshire.
- Benefits: Enjoy a competitive salary, training opportunities, and a friendly office environment with free parking.
- Why this job: Be part of a supportive team while making a real impact in service delivery.
- Qualifications: Previous helpdesk experience and strong IT skills are essential; customer service skills are a plus.
- Other info: This is a full-time, permanent role with opportunities for growth in a dynamic industry.
Helpdesk Administrator – Facilities Management
Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.
Location: North Lanarkshire
Employment Type: Full-Time | Permanent
Salary: £26,000- £29,500pa
About the Company
FM Search & Select Ltd are working in partnership with a leading Facilities Management provider based in North Lanarkshire, known for delivering high-quality hard FM services across the UK. With a strong reputation for service excellence and long-term client partnerships, they are now looking to add a Helpdesk Administrator to their growing support team.
The Role
This is a key role within the operational team, responsible for supporting the delivery of facilities services across a busy client portfolio. The Helpdesk Administrator will manage incoming requests, coordinate reactive and planned maintenance activities, and liaise with engineers, clients, and subcontractors to ensure smooth service delivery.
Key Responsibilities
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Logging and managing incoming maintenance and service requests via phone and email
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Scheduling reactive and planned works for engineering teams and subcontractors
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Updating the CAFM/helpdesk system and ensuring accurate job tracking and reporting
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Issuing purchase orders and processing invoices
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Liaising with clients to provide updates, confirm access, and manage expectations
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Ensuring compliance with SLAs and KPI reporting for client contracts
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Supporting the wider admin team with document control, compliance records, and asset management
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Escalating urgent or high-risk issues to contract managers as required
What We’re Looking For
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Previous experience in a helpdesk or scheduling role, ideally within FM, construction, or engineering
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Strong IT skills, including CAFM or helpdesk systems and Microsoft Office
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Excellent organisational and multitasking ability
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Strong communication and customer service skills
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Ability to remain calm under pressure and prioritise workload effectively
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A team player with a proactive and positive approach
What’s on Offer
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Competitive salary and full-time permanent role
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Training and progression opportunities within a growing FM business
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Friendly, supportive office environment
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Free parking and modern office facilities
To apply or learn more, please get in touch for a confidential discussion
Helpdesk Administrator employer: FM Search & Select Ltd
Contact Detail:
FM Search & Select Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Familiarise yourself with the specific CAFM or helpdesk systems mentioned in the job description. If you have experience with similar software, be ready to discuss how your skills can transfer to their system during the interview.
✨Tip Number 2
Highlight your organisational and multitasking abilities by preparing examples from your previous roles. Think of situations where you successfully managed multiple requests or projects simultaneously, as this will resonate well with the responsibilities of the role.
✨Tip Number 3
Research the company’s reputation for service excellence and long-term client partnerships. Be prepared to discuss how you can contribute to maintaining and enhancing these relationships, showcasing your customer service skills.
✨Tip Number 4
Practice staying calm under pressure by simulating high-stress scenarios related to helpdesk operations. This will help you articulate your approach to prioritising workload effectively during the interview, which is crucial for this role.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in helpdesk or scheduling roles, particularly within facilities management, construction, or engineering. Emphasise your IT skills and any familiarity with CAFM or helpdesk systems.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities and requirements listed in the job description. Use examples from your past experience to demonstrate your organisational skills, customer service abilities, and how you handle pressure.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills and ability to multitask. Mention any specific software or tools you are proficient in, especially those related to helpdesk operations and Microsoft Office.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. Ensure that all information is accurate and that your documents are formatted professionally.
How to prepare for a job interview at FM Search & Select Ltd
✨Know the Company
Before your interview, take some time to research the Facilities Management provider. Understand their services, values, and recent projects. This will help you tailor your answers and show genuine interest in the role.
✨Highlight Relevant Experience
Make sure to emphasise any previous experience you have in helpdesk or scheduling roles, especially within facilities management, construction, or engineering. Be ready to discuss specific examples of how you've successfully managed requests or coordinated maintenance activities.
✨Demonstrate IT Proficiency
Since strong IT skills are crucial for this role, be prepared to discuss your experience with CAFM or helpdesk systems and Microsoft Office. You might even want to mention any specific software you've used and how it helped you in your previous roles.
✨Showcase Communication Skills
As a Helpdesk Administrator, you'll need excellent communication skills. Prepare to give examples of how you've effectively liaised with clients, engineers, and subcontractors in the past. Highlight your ability to remain calm under pressure and manage expectations.
