At a Glance
- Tasks: Provide essential admin support to engineers and customers in a fast-paced environment.
- Company: Join a growing Facilities Management business in North Glasgow.
- Benefits: Competitive salary, ongoing training, company pension, and free on-site parking.
- Other info: Dynamic role with opportunities for career growth and development.
- Why this job: Be part of a supportive team and make a real impact on daily operations.
- Qualifications: Experience in helpdesk or business support roles with strong communication skills.
The predicted salary is between 32000 - 32000 £ per year.
The Opportunity
The Opportunity
We are currently recruiting for an experienced Business Support / Helpdesk Administrator to join a growing Facilities Management business based in North Glasgow.
This is a fantastic opportunity to become part of a busy and supportive office team, providing essential administrative and operational support to engineers, subcontractors and customers across a range of Facilities Management contracts.
If you thrive in a fast-paced environment, enjoy problem solving and pride yourself on delivering excellent customer service, we'd love to hear from you.
The Role
Working within the Business Support team, you will play a key role in ensuring the smooth day-to-day running of the service desk, coordinating engineers, responding to customer enquiries and supporting the wider operational team.
Key Responsibilities
- Respond to customer, engineer and subcontractor enquiries via telephone and email.
- Schedule engineers and subcontractors for planned and reactive maintenance works.
- Raise purchase orders for materials and subcontractor services.
- Issue work orders to mobile engineers using the company's CAFM/job management system.
- Assist with the planning of upcoming maintenance works.
- Prepare quotations and maintenance agreements using company templates.
- Collate and process engineer timesheets.
- Maintain accurate records across internal business systems.
- Order office supplies and PPE as required
About You
We\'re looking for someone who has
- Previous experience within a Helpdesk, Service Administrator or Business Support role.
- Experience working within Facilities Management, Building Services or a similar engineering environment.
- Excellent communication and customer service skills.
- Strong organisational skills with the ability to prioritise a busy workload.
- The ability to work well as part of a team.
Desirable Experience
- Experience using CAFM or job management systems.
- Experience scheduling engineers.
- Purchase order processing.
- Timesheet administration.
- Preparing quotations.
- Experience liaising with subcontractors.
- Knowledge of planned and reactive maintenance.
What\'s on Offer?
- Salary up to 32,000 depending on experience.
- Full-time permanent position.
- Office-based role.
- Free on-site parking.
- Company pension.
- Ongoing training and development.
If you\'re looking to join a well-established Facilities Management business where you\'ll play an integral part in the day-to-day operation of the company, we'd love to hear from you.
Apply today or contact FM Search & Select Ltd for a confidential discussion.
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Contact Details:
FM Search & Select Ltd Recruitment Team
