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- Tasks: Manage a new helpdesk team and coordinate maintenance requests.
- Company: Growing facilities business in Airdrie with a supportive environment.
- Benefits: Salary up to £35,000, stable hours, and team leadership opportunities.
- Why this job: Take ownership and shape a new helpdesk while making a real impact.
- Qualifications: Experience in FM helpdesk and strong leadership skills required.
- Other info: Dynamic role with potential for personal and professional growth.
The predicted salary is between 35000 - 35000 £ per year.
FM Search & Select are working with a growing facilities business in Airdrie who are looking to appoint a Helpdesk Manager to take ownership of a newly established helpdesk function. This is a fantastic opportunity for someone looking to step into a management role where they can build, shape and develop a team from the ground up, while also playing a key role in the wider office operations.
The Role
- Managing the day-to-day running of the helpdesk, ensuring efficient coordination of maintenance works, while also supporting the setup and organisation of a new office environment.
Key Responsibilities
- Managing all reactive and planned maintenance requests
- Overseeing scheduling of engineers and subcontractors
- Ensuring SLAs and KPIs are met across all contracts
- Acting as the main point of contact for clients and escalations
- Supporting the setup and development of a new helpdesk team
- Training, mentoring and managing helpdesk staff
- Implementing processes and improving operational efficiency
- Supporting general office management and administration
- Maintaining accurate records across CAFM and internal systems
- Driving high levels of customer service and performance
What We’re Looking For
- Experience within an FM helpdesk / coordination / scheduling environment
- Someone ready to step into a management or supervisory role
- Strong organisational and leadership skills
- Confident communicator with the ability to manage stakeholders
- Proactive, hands-on approach with the ability to build processes
- Comfortable working in a growing and evolving business
What’s on Offer
- Salary up to £35,000
- Opportunity to build and lead your own team
- Key role in shaping a new helpdesk and office setup
- Stable, Monday–Friday working hours
- Supportive and growing business environment
If you’re looking for a role where you can take ownership, make an impact, and grow with a business, this is a great opportunity. Apply now or get in touch with FM Search & Select for more information.
Helpdesk Manager in Airdrie employer: FM Search & Select Ltd
Contact Detail:
FM Search & Select Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Manager in Airdrie
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the hunt for a Helpdesk Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you're the perfect fit for their team and how you can contribute to building that new helpdesk function.
✨Tip Number 3
Practice your communication skills! As a Helpdesk Manager, you'll need to manage stakeholders and lead a team. Role-play common interview scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and get noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Helpdesk Manager in Airdrie
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Manager role. Highlight your experience in FM helpdesk environments and any management roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed teams or improved processes in the past. We love a good story!
Show Off Your Communication Skills: As a Helpdesk Manager, you'll need to communicate effectively with clients and your team. Make sure your application reflects your strong communication skills. We want to see that you can manage stakeholders with ease!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at FM Search & Select Ltd
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Helpdesk Manager. Brush up on your knowledge of maintenance requests, scheduling, and SLAs. This will help you answer questions confidently and show that you're ready to take ownership of the role.
✨Showcase Your Leadership Skills
Since this role involves building and leading a team, be prepared to discuss your leadership style. Share examples of how you've trained or mentored others in the past. This will demonstrate your capability to manage and develop a new helpdesk team effectively.
✨Communicate Clearly
As the main point of contact for clients and escalations, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you successfully managed stakeholder expectations or resolved conflicts.
✨Be Proactive and Process-Oriented
The company is looking for someone who can build processes and improve operational efficiency. Think of specific examples from your previous roles where you implemented changes that led to better outcomes. This will show that you have a proactive approach and are ready to contribute to the business's growth.