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For Companies At a Glance
- Tasks: Manage client calls and emails, schedule engineers, and ensure service standards.
- Company: Growing facilities management company with a supportive culture.
- Benefits: Salary up to £28,000, career progression, and a friendly work environment.
- Why this job: Kickstart your career in a dynamic role with real impact on service delivery.
- Qualifications: Experience in helpdesk or administration, strong communication skills, and team player.
- Other info: Office-based role with Monday to Friday hours.
The predicted salary is between 24000 - 32000 £ per year.
Overview
Helpdesk Administrator – Glasgow
💷 Up to £28,000 + Benefits
📍 Based in Glasgow – Office-Based Role
Responsibilities
- Handle inbound calls and emails from clients and engineers.
- Log reactive and planned maintenance jobs into the CAFM system.
- Schedule engineers and coordinate subcontractors to meet SLAs.
- Monitor job progress and update clients on completion status.
- Assist with compliance documentation, reports, and general administration.
- Work closely with operations and management to maintain service standards.
What We\’re Looking For
- Experience in a helpdesk, scheduling, or FM administration role (preferred).
- Strong communication and customer service skills.
- Highly organised and able to prioritise tasks under pressure.
- Confident using Microsoft Office and CAFM systems (Concept, Maximo, or similar).
- Team player with a proactive attitude and good attention to detail.
What’s On Offer
- 💷 Salary up to £28,000
- 🕒 Monday to Friday, office hours
- 📈 Career progression within a growing FM company
- 🤝 Supportive and friendly working environment
If you\’re an experienced Helpdesk Advisor looking to take the next step in your FM career, we\’d love to hear from you
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Helpdesk Administrator employer: FM Search & Select Ltd
Contact Detail:
FM Search & Select Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your strong communication skills and how your experience aligns with the Helpdesk Administrator role.
✨Tip Number 3
Be ready to demonstrate your organisational skills! Think of examples from your past roles where you successfully managed multiple tasks under pressure. This will highlight your ability to prioritise, which is key for this position.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows your proactive attitude.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in helpdesk or FM administration roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strong communication and customer service abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Helpdesk Administrator role. Share specific examples of how you've handled tasks under pressure and your experience with CAFM systems.
Show Off Your Organisational Skills: In your application, give us a glimpse of how you stay organised and prioritise tasks. Mention any tools or methods you use to keep track of your workload, as this is key for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at FM Search & Select Ltd
✨Know Your Stuff
Make sure you brush up on your experience in helpdesk and scheduling roles. Be ready to discuss specific examples of how you've handled inbound calls, scheduled jobs, or managed compliance documentation. This will show that you understand the responsibilities of the role.
✨Show Off Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly. You might want to prepare a few scenarios where you successfully resolved client issues or coordinated with engineers. This will demonstrate your customer service skills effectively.
✨Get Familiar with CAFM Systems
If you have experience with CAFM systems like Concept or Maximo, be prepared to talk about it! If not, do a bit of research to understand how these systems work. Mentioning your confidence in using Microsoft Office is also a plus, so don’t forget to highlight that.
✨Stay Organised and Calm
The job requires someone who can prioritise tasks under pressure. Think of examples from your past where you successfully managed multiple tasks or tight deadlines. This will show that you can maintain service standards even when things get hectic.
