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For Companies At a Glance
- Tasks: Manage client calls and emails, schedule engineers, and ensure service standards.
- Company: Growing facilities management company with a supportive culture.
- Benefits: Salary up to £28,000, career progression, and a friendly work environment.
- Why this job: Kickstart your career in a dynamic role with real impact on service delivery.
- Qualifications: Experience in helpdesk or administration, strong communication skills, and team player.
- Other info: Office-based role with Monday to Friday hours.
The predicted salary is between 24000 - 32000 £ per year.
Helpdesk Administrator Glasgow | £28,000 | Monday – Friday FM Search & Select are supporting a well-established Facilities Management provider who are looking to add a Helpdesk Administrator to their team in Glasgow. This is an excellent opportunity to join a growing organisation offering stability, development and a supportive team environment. The Role As a Helpdesk Administrator, you will play a key role in ensuring smooth day-to-day operations across multiple FM contracts. Your responsibilities will include: * Managing the FM helpdesk inbox and phone line * Logging, tracking and closing reactive and planned maintenance tasks * Scheduling engineers and subcontractors * Raising purchase orders and processing quotes * Updating CAFM systems with accurate job information * Liaising with clients, engineers and the wider operations team * Producing reports for supervisors and contract managers * Ensuring all works are completed within agreed SLAs What We’re Looking For * Experience in a Helpdesk, Administrator, Coordinator or FM support role * Strong communication skills and ability to build positive relationships * Confident working in a fast-paced environment * Good knowledge of CAFM systems (advantage but not essential) * Highly organised with strong attention to detail * Able to prioritise tasks and manage competing deadlines What’s on Offer * £28,000 salary * Monday to Friday working * Excellent career progression opportunities * Supportive and friendly team * Well-established Facilities Management organisation with long-term contracts If you’d like to find out more about this opportunity or discuss similar roles, please get in touch
Helpdesk Administrator employer: FM Search & Select Ltd
Contact Detail:
FM Search & Select Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your strong communication skills and how your experience aligns with the Helpdesk Administrator role.
✨Tip Number 3
Be ready to demonstrate your organisational skills! Think of examples from your past roles where you successfully managed multiple tasks under pressure. This will highlight your ability to prioritise, which is key for this position.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows your proactive attitude.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in helpdesk or FM administration roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strong communication and customer service abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Helpdesk Administrator role. Share specific examples of how you've handled tasks under pressure and your experience with CAFM systems.
Show Off Your Organisational Skills: In your application, give us a glimpse of how you stay organised and prioritise tasks. Mention any tools or methods you use to keep track of your workload, as this is key for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at FM Search & Select Ltd
✨Know Your Stuff
Make sure you brush up on your experience in helpdesk and scheduling roles. Be ready to discuss specific examples of how you've handled inbound calls, scheduled jobs, or managed compliance documentation. This will show that you understand the responsibilities of the role.
✨Show Off Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly. You might want to prepare a few scenarios where you successfully resolved client issues or coordinated with engineers. This will demonstrate your customer service skills effectively.
✨Get Familiar with CAFM Systems
If you have experience with CAFM systems like Concept or Maximo, be prepared to talk about it! If not, do a bit of research to understand how these systems work. Mentioning your confidence in using Microsoft Office is also a plus, so don’t forget to highlight that.
✨Stay Organised and Calm
The job requires someone who can prioritise tasks under pressure. Think of examples from your past where you successfully managed multiple tasks or tight deadlines. This will show that you can maintain service standards even when things get hectic.
