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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional service and create memorable customer experiences.
- Company: Franco Manca, a pioneer in sourdough pizza with a focus on quality and community.
- Benefits: Free pizzas, personalised training, 28 days holiday, and career growth opportunities.
- Other info: Flexible hours and opportunities for personal growth with Franco Academy.
- Why this job: Join a passionate team and make a real impact in a vibrant restaurant environment.
- Qualifications: Experience in a supervisory role and a love for Italian food.
The predicted salary is between 24000 - 36000 £ per year.
About Us
At Franco Manca, we’re not just making sourdough pizza – we’re creating a movement. Our passion for simple, authentic, and delicious food is at the heart of everything we do. From our hand-stretched sourdough bases to the finest seasonal ingredients, every pizza tells a story of quality, care, and tradition. With nearly twenty years of pizza‑making under our belt, we’ve built a loyal following of pizza lovers across the UK. But we’re more than just pizza – we’re about people, community, and creating a welcoming space where everyone feels at home.
What You’ll Do
- Lead by example, delivering exceptional service to every guest.
- Support the Restaurant Manager in day‑to‑day operations, ensuring smooth and efficient service.
- Motivate and coach the team to achieve high performance and maintain our quality standards.
- Monitor stock levels, handle deliveries, and ensure accurate record‑keeping.
- Assist in managing rotas, ensuring adequate staffing levels for peak times.
- Handle customer feedback professionally, resolving issues promptly and ensuring customer satisfaction.
- Maintain health and safety standards, ensuring compliance with all food hygiene regulations.
What You’ll Bring to the Role
- You will have previous experience in a Supervisor or Team Leader role within a Hospitality or fast paced restaurant setting.
- Have a passion for great Italian food and creating memorable customer experiences.
- Strong leadership skills, with the ability to motivate and inspire your team.
- Excellent communication and interpersonal skills.
- A proactive, hands‑on approach to problem‑solving and multitasking.
- Flexibility to work evenings, weekends, and holidays as required.
- A commitment to upholding Franco Manca’s values and delivering top‑quality service.
What You’ll Get
- A generous share of Tronc
- A personalised training programme to get you up to speed
- Free yummy pizzas and soft drinks on every shift
- Free Sourdough bread to cook at home
- Ongoing personal growth and development with our Franco Academy
- 28 days holiday
- AXA Employee Assistance Programme with Health App
- A pension scheme to set you up for the future
- Annual social events
- Staff discount when dining in any Franco Manca, The Real Greek or Super Club Roma restaurants
- Employee referral scheme – earn from the great people you know
- Opportunities all over the UK to grow your career
If you have the skills & passion to become a Franco Manca Supervisor, then hit apply and be part of the pioneers of Sourdough Pizza!
FM Supervisor employer: FM Muswell Hill
Contact Detail:
FM Muswell Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FM Supervisor
✨Tip Number 1
Get to know Franco Manca inside out! Familiarise yourself with our menu, values, and what makes us tick. This way, when you walk into that interview, you can show your passion for our sourdough pizza and how you fit into our community.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past roles where you've motivated a team or solved a problem. We want to see how you can inspire others to deliver exceptional service, just like we do at Franco Manca.
✨Tip Number 3
Be ready to chat about customer experiences! Prepare some stories about how you've handled feedback or resolved issues in a fast-paced environment. Show us that you can keep our guests happy and coming back for more!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and shows you’re serious about joining the Franco Manca family. Plus, it gives us a chance to see your enthusiasm right from the start!
We think you need these skills to ace FM Supervisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for Italian food and hospitality shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable experiences for our guests.
Tailor Your CV: Make sure your CV highlights your previous experience in a Supervisor or Team Leader role. We’re looking for specific examples of how you’ve motivated teams and delivered exceptional service, so don’t hold back!
Be Authentic: In your cover letter, be yourself! Share your story and what makes you a great fit for Franco Manca. We appreciate authenticity and want to know what drives you to be part of our pizza-loving community.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at FM Muswell Hill
✨Know Your Pizza
Familiarise yourself with Franco Manca's menu and the story behind their sourdough pizza. Being able to discuss the ingredients and the process shows your passion for the brand and its values.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and coached a team in previous roles. Highlight specific situations where you resolved conflicts or improved team performance, as this will resonate well with the interviewers.
✨Customer Service Focus
Think of instances where you've gone above and beyond for customers. Be ready to share these stories, as Franco Manca values exceptional service and creating memorable experiences for guests.
✨Be Ready for Practical Scenarios
Expect questions about handling stock levels, managing rotas, and ensuring health and safety standards. Brush up on relevant regulations and be prepared to discuss how you'd tackle these responsibilities in a fast-paced environment.