At a Glance
- Tasks: Be the friendly face of FM Conway, welcoming visitors and managing calls.
- Company: Join a family-oriented company with over 60 years of innovation in transportation.
- Benefits: Enjoy flexible hours, career development, gym access, and shopping discounts.
- Other info: Flexible zero-hours contract with opportunities for personal and professional growth.
- Why this job: Make a great first impression while gaining valuable experience in a supportive environment.
- Qualifications: Previous customer-facing experience and a passion for outstanding service.
The predicted salary is between 9.9 - 12.1 £ per hour.
FM Conway is looking to recruit a receptionist on a zero-hours contract to provide flexible support to our existing reception team.
This role will help provide cover during busy periods, annual leave and sickness, so we are ideally looking for someone who can be flexible and available at short notice.
Our receptionists are the face of FM Conway, creating a welcoming and professional first impression for everyone who visits or contacts our business.
We are looking for someone who genuinely enjoys meeting and greeting people and takes pride in delivering an outstanding service to both our internal and external customers.
Working hours will vary depending on the cover required, with shifts typically being either 7:30am-4:00pm or 9:00am-6:00pm.
- The duties of the Receptionist will include
- Answering incoming calls, transferring calls and taking messages
- Greeting and welcoming visitors and staff
- Ordering office supplies and maintaining stock levels
- Raising purchase requisitions where required
- Managing calendars and scheduling meetings
- Keeping records of office expenses and costs
- General administrative duties including filing, photocopying and document preparation
What skills and experience do you need?
We are looking for someone with previous reception or customer-facing experience who is confident, friendly and professional.
You will have excellent customer service skills, good attention to detail and the ability to stay organised while managing a range of tasks.
As this is a zero-hours role covering holiday and sickness, you will need to be flexible and available to work at short notice where possible.
What benefits will you receive?
As our receptionist, you will have access to a fantastic range of benefits, including career and professional development opportunities, a company pension, life assurance, and access to both internal and external training.
- career and professional development opportunities
- company pension
- life assurance
- access to internal and external training
- free access to on-site gym
- subsidised restaurant
- wide range of shopping discounts through our Rewarding Great People platform
- 24-hour advice and support lines
- access to our trained Mental Health First Aiders
Based at our Sevenoaks Head Office, you will also benefit from free access to our on-site gym and subsidised restaurant, as well as a wide range of shopping discounts through our Rewarding Great People platform.
Your health and wellbeing are important to us, which is why we also provide a range of wellbeing benefits, including 24-hour advice and support lines and access to our trained Mental Health First Aiders.
FM Conway is a business of families with over 60 years' experience of creating sustainable and innovative transportation solutions.
We pride ourselves on our core values, creating a culture around Care, Innovation, Integrity and Excellence.
The heart of FM Conway has, and always will be, its great people and we are always searching for talented individuals to join our family.
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Receptionist in Sevenoaks employer: FM Conway
FM Conway is an excellent employer for GIS Technicians, offering a supportive work culture that prioritises career and professional development. Located at the Sevenoaks Head Office, employees benefit from a range of perks including generous holiday allowances, health and well-being support, and access to on-site facilities like a gym and subsidised restaurant, making it a rewarding place to grow your skills and contribute to sustainable geospatial solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Sevenoaks
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like FM Conway.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like FM Conway. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Receptionist in Sevenoaks
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to FM Conway.
How to prepare for a job interview at FM Conway
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in FM Conway's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services FM Conway offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
