At a Glance
- Tasks: Deliver excellent customer service and manage inbound calls in a fast-paced environment.
- Company: Join FM Conway, a family-run business with over 60 years of experience.
- Benefits: Enjoy 23 days holiday, life assurance, pension, and access to an on-site gym.
- Other info: Access to training opportunities and a supportive work culture focused on care and innovation.
- Why this job: Make a real impact by building strong customer relationships and supporting your team.
- Qualifications: Confident phone skills and a positive, hands-on approach are essential.
The predicted salary is between 24649 - 30127 £ per year.
FM Conway is looking to recruit a proactive and service-focused Customer Service & Operations Coordinator to join our Aggregate and Asphalt division. As our Customer Service & Operations Coordinator, you'll play a vital role in delivering excellent service by providing clear and timely updates to customers regarding deliveries and collections, managing a high volume of inbound calls and enquiries, and proactively influencing customer relationships through effective delivery window negotiations.
This is a full-time, permanent role based from our head office in Sevenoaks, Kent, working Monday to Friday, 6:00 to 14:30.
The duties of the Customer Service & Operations Coordinator role will include:
- Proactively influencing customer relationships through effective delivery window negotiations
- Maintaining a service-focused approach by being responsive to customer needs
- Ensuring compliance with service level standards and contributing to their improvement
- Building strong relationships with customers and internal teams to support service delivery
- Managing time effectively to meet daily and weekly deadlines
- Working collaboratively to support the team during periods of low resource
What skills and experience do you need?
As our Customer Service & Operations Coordinator, you will be confident on the phone, comfortable working within a fast-paced environment and able to work well within a team. Peak times will include dealing with calls, emails and orders therefore, you will need to have a positive hands-on approach. Experience in customer-facing roles as well as experience with dealing with a high level of calls is desirable however not essential.
What benefits will you receive?
As our Customer Service & Operations Coordinator, we will offer you a range of fantastic benefits including:
- Career and professional development
- 23 days holiday plus bank holidays
- Life assurance
- Company pension
- Access to opportunities for internal and external training
- Access to a wide range of shopping discounts through our Rewarding Great People platform
Based from our Sevenoaks Head Office you will have free access to our on-site gym and subsidised restaurant. We will also offer you a range of health and well-being benefits including 24-hour advice lines and support from our mental health first aiders.
A brief introduction to FM Conway and our Aggregate and Asphalt Division:
FM Conway is a business of families with over 60 years' experience of creating sustainable and innovative transportation solutions. We pride ourselves on our core values, creating a culture around Care, Innovation, Integrity and Excellence. The heart of FM Conway has, and always will be, its great people and we are always searching for talented individuals to join our family. Our Aggregate and Asphalt division manufactures a range of high-quality products that can be adapted to suit the specific needs of our customers. We recycle highways arisings at our unique static crushing, washing and grading plants. The Recycled Asphalt Product (RAP) is used in our local asphalt plants to supply construction sites across London and Southern England. You will be joining a thriving team who are committed to our vision and continued investment in our self-delivery model.
Customer Service & Operations Coordinator in Sevenoaks employer: FM Conway
FM Conway is an excellent employer for GIS Technicians, offering a supportive work culture that prioritises career and professional development. Located at the Sevenoaks Head Office, employees benefit from a range of perks including generous holiday allowances, health and well-being support, and access to on-site facilities like a gym and subsidised restaurant, making it a rewarding place to grow your skills and contribute to sustainable geospatial solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Operations Coordinator in Sevenoaks
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FM Conway. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FM Conway before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Operations Coordinator in Sevenoaks
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FM Conway:Your cover letter is your chance to shine! Tell us why you want to work at FM Conway specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FM Conway!
How to prepare for a job interview at FM Conway
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
