At a Glance
- Tasks: Lead a dynamic team, ensuring efficient business support and continuous improvement.
- Company: Join FM Conway, a family-run business with over 60 years of innovation.
- Benefits: Enjoy 23 days holiday, a pension scheme, gym access, and shopping discounts.
- Other info: Be part of a diverse team committed to excellence and community impact.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Proven leadership experience and strong IT skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
FM Conway is currently recruiting for a Business Support Team Leader to work within our Central Services division. As our Business Support Team Leader, you will lead and manage the day-to-day activities of the Business Support team and ensure that all relevant systems and procedures are consistently applied, reviewed and improved as appropriate to deliver efficient and compliant support to the business and its employees. This role is a full-time, 11-month fixed-term contract based from our head office in Sevenoaks, Kent.
The duties of the Business Support Team Leader will include:
- Working collaboratively with key senior stakeholders across various levels to understand the needs of the business regarding administration processes and solving any issues that arise.
- Overseeing the engagement, performance, wellbeing, career development and motivation of the Business Support team.
- Completing regular reviews of administration tasks and responsibilities to facilitate continuous improvement, efficiency, best practice and compliance through recommendations for change.
- Approving and coordinating annual leave for the team, to ensure appropriate cover to fit the business needs.
- Producing reports when requested for managers, heads of divisions and other service departments with employee or financial data as and when required.
- Completing allocated ETS (electronic timesheet) data entry according to agreed company protocols, best practice, and timelines to include all related processes and reporting.
- Completing Oracle requisitions for all departments relating to workshop, stores, and materials.
- Attending meetings and supporting the implementation of the new time and attendance system.
What skills and experience do you need?
We are looking for an experienced Business Support Team Leader with proven experience in leading and managing a team, as well as engaging with a wide range of internal and external stakeholders in person and/or via email. You will have excellent attention to detail and a strong customer focus. You will also have strong experience working within a business support role. To be successful in this role, you will need strong IT skills and an organised approach.
What benefits will you receive?
As our Business Support Team Leader, we will offer you a range of fantastic benefits including career and professional development, 23 days holiday plus bank holidays, company pension, life assurance, opportunities for internal and external training and access to a wide range of shopping discounts through our Rewarding Great People platform. Based from our Sevenoaks Head Office you will have free access to our on-site gym and subsidised restaurant. We will also offer you a range of health and well-being benefits including 24-hour advice lines and support from our mental health first aiders.
A brief introduction to FM Conway and Central Services Division:
FM Conway is a business of families with over 60 years experience of creating sustainable and innovative transportation solutions. We pride ourselves on our core values, creating a culture around Care, Innovation, Integrity, and Excellence. The heart of FM Conway has, and always will be, its great people and we are always searching for talented individuals to join our family. The Central Services division at FM Conway is a key support function that underpins the effective operation of the entire business. It brings together several core areas, including Business Support, Recruitment, Customer Care, Equity and Diversity & Inclusion (EDI) to ensure that both our internal teams and external stakeholders receive a consistent and high-quality service. From delivering professional administrative support and managing end-to-end recruitment processes, to resolving customer queries and driving forward our commitments to inclusion and community impact, Central Services plays a strategic role in promoting operational excellence and supporting the company's values. With a strong focus on collaboration, service delivery, and continuous improvement, the division is integral to FM Conway's ongoing success and reputation.
So, if you would like to join the team as our Business Support Team Leader then please click apply today, we'd love to hear from you!
Closing Date: 15/06/2026
FM Conway is an award-winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life.
At our heart, we are a business that recognises and embraces individuality, so if you are excited about this role but you are unsure if you meet all of the criteria, we encourage you to apply anyway as you may still be the right candidate for this or another role we are recruiting for. We believe in people, not algorithms. That's why every application is personally reviewed by a member of our Recruitment Team - never by AI. We look forward to receiving your application!
Business Support Team Leader - FTC - Sevenoaks, Kent employer: FM Conway
FM Conway is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional development. Located in Sevenoaks, Kent, our head office provides access to fantastic benefits such as a subsidised restaurant, on-site gym, and a commitment to continuous improvement through training opportunities. Join us to be part of a family-oriented team that values care, innovation, integrity, and excellence, while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Team Leader - FTC - Sevenoaks, Kent
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Business Support Team Leader role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching FM Conway and their Central Services division. Understand their values and how you can contribute to their mission. Tailor your responses to show how your experience aligns with their needs.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common questions for leadership roles and get comfortable discussing your management style and team engagement strategies.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the FM Conway family!
We think you need these skills to ace Business Support Team Leader - FTC - Sevenoaks, Kent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in leading teams and managing business support functions. We want to see how your skills align with the role of Business Support Team Leader!
Showcase Your Stakeholder Engagement:Since this role involves working with various stakeholders, share examples of how you've successfully collaborated with others in previous roles. We love seeing teamwork in action!
Highlight Your Attention to Detail:This position requires a keen eye for detail, so don’t forget to mention any relevant experiences where your attention to detail made a difference. We appreciate candidates who can spot the little things that matter!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to hear from you!
How to prepare for a job interview at FM Conway
✨Know Your Stuff
Before the interview, make sure you thoroughly understand FM Conway's values and the role of a Business Support Team Leader. Familiarise yourself with their core areas like administration processes and stakeholder engagement, as this will help you demonstrate your knowledge and enthusiasm.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved processes. Be ready to discuss how you motivated your team and handled challenges, as this will highlight your suitability for managing the Business Support team.
✨Engage with Stakeholders
Since the role involves working with various stakeholders, think of instances where you've effectively communicated or collaborated with different teams. This will show that you can build relationships and understand diverse needs, which is crucial for the position.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask insightful questions about the team dynamics, ongoing projects, or the company's approach to continuous improvement. This not only shows your interest but also gives you a better understanding of the role and the company culture.
