At a Glance
- Tasks: Manage vehicle maintenance and ensure compliance with regulations while minimising downtime.
- Company: Join FM Conway, a leading company in the transport and fleet industry.
- Benefits: Enjoy career development, 23 days holiday, and a supportive work environment.
- Other info: Permanent, full-time position based in Dartford, Kent.
- Why this job: Be the go-to person for fleet maintenance and make a real difference.
- Qualifications: Experience in a service advisor role and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
FM Conway is currently recruiting for a professional and motivated Service Advisor to work within our Workshop division. As our Service Advisor, you will oversee both planned and reactive maintenance, ensuring all legislative, statutory, and operator license requirements are fully met and adhered to, while minimising vehicle downtime as much as possible. This is a permanent, full-time position based in Dartford, Kent.
The duties of our Service Advisor will include:
- Acting as a principal point of contact for enquiries regarding transport and fleet maintenance queries
- Liaising with third party workshops and leasing companies on booking requirements and ensuring that associated paperwork is received and is correct
- Utilising the booking management system to notify operational teams on booking dates
- Checking the fleet tracking system, Samsara, and liaising with the fleet operational teams to ensure that vehicles are presented to the respective workshops at the allocated booking
- Raising and closing job cards within Freeway, ensuring all required and relevant documentation and backup information has been uploaded within the job card
- Dealing with enquiries and booking in vehicles at the service counter in workshop reception, listing any known driver's defects and communicating to the workshop
What skills and experience do you need?
We are looking for a professional and confident candidate, who has experience of communicating with a variety of people via telephone, email, and face to face. It is essential that the successful applicant has previous experience in a service advisor role, or similar position.
What benefits will you receive?
As our Service Advisor, we will offer you a range of fantastic benefits including career and professional development, 23 days holiday plus.
Service Advisor in Maidstone employer: FM Conway
FM Conway is an excellent employer, offering a supportive work culture that prioritises employee growth and development. Located in Dartford, Kent, our team enjoys a range of benefits including 23 days of holiday, opportunities for career advancement, and a collaborative environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Maidstone
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research FM Conway and understand their values and operations. This will help you tailor your responses and show that you're genuinely interested in the role and the company.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. Focus on common questions for Service Advisors, and don’t forget to highlight your communication skills and experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the team at FM Conway.
We think you need these skills to ace Service Advisor in Maidstone
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight your experience in fleet maintenance and customer service, and don’t forget to mention any relevant systems you’ve used, like booking management or fleet tracking.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific experiences that relate to the job description and show us your enthusiasm for working with FM Conway.
Show Off Your Communication Skills:Since this role involves liaising with various stakeholders, make sure to showcase your communication skills in your application. Use clear and concise language, and provide examples of how you've effectively communicated in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at FM Conway
✨Know Your Stuff
Make sure you understand the ins and outs of the Service Advisor role. Familiarise yourself with fleet maintenance processes, booking management systems, and any relevant legislation. This will not only help you answer questions confidently but also show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since the role involves liaising with various stakeholders, practice how you communicate your thoughts clearly and professionally. Consider role-playing common scenarios you might face, like handling customer queries or discussing vehicle issues with workshop teams. This will help you feel more at ease during the interview.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss specific examples where you've successfully resolved issues in a previous service advisor role or similar position. Highlight your ability to minimise downtime and ensure compliance with regulations, as these are key aspects of the job.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the challenges they face in fleet maintenance, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
