At a Glance
- Tasks: Manage vehicle maintenance and ensure compliance with regulations while minimising downtime.
- Company: Join FM Conway, a family-run business with over 60 years of experience.
- Benefits: Enjoy 23 days holiday, pension, life assurance, and health support.
- Other info: Join a diverse team that values individuality and offers career growth.
- Why this job: Be the key contact for fleet maintenance and make a real difference.
- Qualifications: Previous service advisor experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
FM Conway is currently recruiting for a professional and motivated Service Advisor to work within our Workshop division. As our Service Advisor, you will oversee both planned and reactive maintenance, ensuring all legislative, statutory, and operator license requirements are fully met and adhered to, while minimising vehicle downtime as much as possible. This is a permanent, full-time position based in Dartford, Kent.
The duties of our Service Advisor will include:
- Acting as a principal point of contact for enquiries regarding transport and fleet maintenance queries
- Liaising with third party workshops and leasing companies on booking requirements and ensuring associated paperwork is received and correct
- Utilising the booking management system to notify operational teams on booking dates
- Checking the fleet tracking system, Samsara, and liaising with the fleet operational teams to ensure that vehicles are presented to the respective workshops at the allocated booking
- Raising and closing job cards within Freeway, ensuring all required and relevant documentation and backup information has been uploaded within the job card
- Dealing with enquiries and booking in vehicles at the service counter in workshop reception, listing any known drivers' defects and communicating to the workshop
What skills and experience do you need? We are looking for a professional and confident candidate, who has experience of communicating with a variety of people via telephone, email, and face to face. It is essential that the successful applicant has previous experience in a service advisor role or similar position.
What benefits will you receive? As our Service Advisor, we will offer you a range of fantastic benefits including career and professional development, 23 days holiday plus bank holidays, company pension, life assurance, opportunities for internal and external training, and access to a wide range of shopping discounts through our Rewarding Great People platform. We will also offer you a range of health and well-being benefits including 24-hour advice lines and support from our mental health first aiders.
A brief introduction to FM Conway and the Plant and Workshop Division: FM Conway is a business of families with over 60 years of experience creating sustainable and innovative transportation solutions. We pride ourselves on our core values, creating a culture around Care, Innovation, Integrity, and Excellence. The heart of FM Conway has, and always will be, its great people, and we are always searching for talented individuals to join our family.
We manufacture a comprehensive range of high-quality aggregates, asphalt, and concrete products to serve our clients, and we have developed a portfolio of specialised manufacturing plants and a large fleet of delivery HGV and LGV vehicles. Our Plant and Workshop division is an essential part of our projects; without the correct plant or HGV/LGV vehicles, we wouldn't be able to transport our materials from our depots to our sites. Our team works hard maintaining our wide range of heavy plant and small tools which include excavators, dumpers, rollers, JCBs, bulkers, low loaders, grabs, tippers, bitumen tankers, relocate lorries, volumetric mixers, pavers, and planers.
So, if you would like to join the team as our Service Advisor then please click apply today, we'd love to hear from you!
Closing Date: 21/06/2026
FM Conway is an award-winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life.
At our heart, we are a business that recognises and embraces individuality, so if you are excited about this role but you are unsure if you meet all of the criteria, we encourage you to apply anyway as you may still be the right candidate for this or another role we are recruiting for. We believe in people, not algorithms. That's why every application is personally reviewed by a member of our Recruitment Team - never by AI. We look forward to receiving your application!
Service Advisor - Dartford, Kent employer: FM Conway
FM Conway is an exceptional employer located in Dartford, Kent, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. As a Service Advisor, you will benefit from comprehensive training opportunities, a generous holiday allowance, and access to health and wellness resources, all while being part of a family-oriented team dedicated to innovation and excellence in transportation solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Dartford, Kent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on FM Conway. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience as a Service Advisor and boost your confidence when it’s time to shine.
✨Tip Number 3
Show off your communication skills! Since the role involves liaising with various people, be ready to demonstrate how you handle enquiries and resolve issues. Share specific examples from your past experiences to highlight your abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the FM Conway family. Don’t miss out!
We think you need these skills to ace Service Advisor - Dartford, Kent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Advisor role. Highlight your experience in service advising and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills:Since this role involves liaising with various people, be sure to showcase your communication skills in your application. Whether it's through examples of past experiences or specific achievements, let us know how you connect with others.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where necessary and avoid jargon. We appreciate straightforwardness, so make it easy for us to see why you're the right fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us you’re keen on joining our family at FM Conway. We can’t wait to hear from you!
How to prepare for a job interview at FM Conway
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Advisor inside out. Familiarise yourself with FM Conway's operations, especially their fleet management and maintenance processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Service Advisor, you'll be the go-to person for queries. Prepare examples of how you've effectively communicated with customers and colleagues in the past. Whether it's handling complaints or coordinating with workshops, having specific anecdotes ready will demonstrate your capability.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Think about potential challenges you might encounter in the role, like managing vehicle downtime or liaising with third-party workshops. Practising your responses will help you articulate your problem-solving skills clearly.
✨Emphasise Teamwork and Values
FM Conway values care, innovation, integrity, and excellence. Be prepared to discuss how you embody these values in your work. Highlight experiences where you've worked as part of a team to achieve common goals, as this aligns with their company culture.
