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- Tasks: Process customer orders and respond to enquiries with professionalism.
- Company: Join FM Conway, a leading company in the Aggregate and Asphalt division.
- Benefits: Flexible part-time hours, supportive team environment, and career development opportunities.
- Other info: Perfect for students seeking part-time work with a reputable company.
- Why this job: Gain valuable customer service experience while working in a dynamic setting.
- Qualifications: Confident communicator with a positive attitude; experience is a plus but not required.
The predicted salary is between 12 - 15 £ per hour.
FM Conway is recruiting for a Part Time Customer Service Advisor to work within our Aggregate and Asphalt division. As our Part Time Customer Service Advisor, you will be responsible for accurately receiving and processing customer orders and responding to enquiries in a timely and professional manner. This is a part time, permanent role, based from our head office in Sevenoaks, Kent, working Monday to Wednesday 09:00-17:30 and Sunday 7:00-12.
The duties of the Part Time Customer Service Advisor will include:
- Maintaining excellent customer service and effective communication to meet service delivery standards
- Building and maintaining relationships with our customers as well as our internal distribution, commercial and administration team
- Ensuring compliance with the service level standards
What skills and experience do you need? As our Part Time Customer Service Advisor, you will be confident on the phone, comfortable working within a fast paced environment and able to work well within a team. During peak times, you will be handling a high volume of calls, emails and orders, therefore, a positive, hands-on approach is essential. Experience in customer facing roles as well as experience with dealing with a high level of calls is desirable however, not essential.
What benefits will you receive?
Part Time Customer Service Advisor in Kent employer: FM Conway
Contact Detail:
FM Conway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Advisor in Kent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on FM Conway. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and enquiries during the interview process.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate how you can maintain excellent customer service. Use examples from past experiences where you’ve successfully resolved issues or built relationships with customers.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s a great way to ensure your application gets noticed and shows your enthusiasm for the role.
We think you need these skills to ace Part Time Customer Service Advisor in Kent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Part Time Customer Service Advisor. We want to see how you can maintain excellent customer service and effective communication!
Show Your Personality: Don’t be afraid to let your personality shine through in your written application. We love a positive, hands-on approach, so share examples that showcase your confidence and ability to work in a fast-paced environment.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially since you'll be handling a high volume of calls and emails in this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at FM Conway
✨Know the Company
Before your interview, take some time to research FM Conway. Understand their values, mission, and the specific services they offer in the Aggregate and Asphalt division. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Practice Customer Scenarios
Since the role involves handling customer orders and enquiries, think of common customer service scenarios you might face. Prepare responses that demonstrate your problem-solving skills and ability to maintain excellent communication under pressure.
✨Show Your Team Spirit
This position requires working closely with internal teams. Be ready to discuss examples of how you've successfully collaborated with others in previous roles. Highlight your ability to build relationships and work effectively in a fast-paced environment.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.