At a Glance
- Tasks: Deliver excellent customer service and manage inbound calls in a fast-paced environment.
- Company: Join FM Conway, a family-run business with over 60 years of experience.
- Benefits: Enjoy 23 days holiday, gym access, and a range of health and well-being perks.
- Other info: Be part of a diverse team that values individuality and offers career growth.
- Why this job: Make a real impact by building strong customer relationships and supporting your team.
- Qualifications: Confident phone skills and a positive, hands-on approach are key.
The predicted salary is between 25000 - 30000 £ per year.
FM Conway is looking to recruit a proactive and service-focused Customer Service Advisor to join our Aggregate and Asphalt division. As our Customer Service Advisor, you will play a vital role in delivering excellent service by providing clear and timely updates to customers regarding deliveries and collections, managing a high volume of inbound calls and enquiries, and proactively influencing customer relationships through effective delivery window negotiations.
This is a full-time, permanent role based from our head office in Sevenoaks, Kent, working Monday to Friday, 9:00 to 17:30.
The duties of the Customer Service Advisor role will include:
- Proactively influencing customer relationships through effective delivery window negotiations
- Maintaining a service-focused approach by being responsive to customer needs
- Ensuring compliance with service level standards and contributing to their improvement
- Building strong relationships with customers and internal teams to support service delivery
- Managing time effectively to meet daily and weekly deadlines
- Working collaboratively to support the team during periods of low resource
What skills and experience do you need?
As our Customer Service Advisor, you will be confident on the phone, comfortable working within a fast-paced environment and able to work well within a team. Peak times will include dealing with calls, emails and orders; therefore, you will need to have a positive hands-on approach. Experience in customer-facing roles as well as experience with dealing with a high level of calls is desirable however not essential.
What benefits will you receive?
As our Customer Service Advisor, we will offer you a range of fantastic benefits including career and professional development, 23 days holiday plus bank holidays, life assurance, company pension, access to opportunities for internal and external training and access to a wide range of shopping discounts through our Rewarding Great People platform. Based from our Sevenoaks Head Office, you will have free access to our on-site gym and subsidised restaurant. We will also offer you a range of health and well-being benefits including 24-hour advice lines and support from our mental health first aiders.
A brief introduction to FM Conway and our Aggregate and Asphalt Division:
FM Conway is a business of families with over 60 years experience of creating sustainable and innovative transportation solutions. We pride ourselves on our core values, creating a culture around Care, Innovation, Integrity and Excellence. The heart of FM Conway has, and always will be, its great people and we are always searching for talented individuals to join our family. Our Aggregate and Asphalt division manufactures a range of high-quality products that can be adapted to suit the specific needs of our customers. We recycle highways arisings at our unique static crushing, washing and grading plants. The Recycled Asphalt Product (RAP) is used in our local asphalt plants to supply construction sites across London and Southern England. You will be joining a thriving team who are committed to our vision and continued investment in our self-delivery model.
So if you feel that this is a role for you and would like to join the team as a Customer Service Advisor, then please click apply today.
Closing Date: 28/06/2026
FM Conway is an award-winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life.
EDI-Strategy: At our heart we are a business that recognises and embraces individuality, so if you are excited about this role but you are unsure if you meet all of the criteria, we encourage you to apply anyway as you may still be the right candidate for this or another role we are recruiting for. We believe in people, not algorithms. That's why every application is personally reviewed by a member of our Recruitment Team - never by AI. We look forward to receiving your application!
Customer Service Advisor - Sevenoaks, Kent employer: FM Conway
FM Conway is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture in Sevenoaks, Kent. As a Customer Service Advisor, you will benefit from comprehensive training opportunities, a generous holiday allowance, and access to on-site amenities such as a gym and subsidised restaurant, all while being part of a family-oriented team that values care, innovation, and integrity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Sevenoaks, Kent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on FM Conway and their values. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your phone skills! Since you'll be handling a high volume of calls, it’s crucial to sound confident and friendly. Try role-playing with a friend to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your problem-solving skills! During the interview, share examples of how you've effectively managed customer issues in the past. This will demonstrate your proactive approach and ability to influence customer relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by our recruitment team. Plus, it shows you’re serious about joining us at FM Conway!
We think you need these skills to ace Customer Service Advisor - Sevenoaks, Kent
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences align with what we’re looking for.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples of how you've influenced customer relationships or managed high volumes of calls in the past – it’ll make you stand out!
Keep It Clear and Concise:We appreciate clarity, so keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Customer Service Advisor role. Plus, it’s super easy to do!
How to prepare for a job interview at FM Conway
✨Know the Company Inside Out
Before your interview, take some time to research FM Conway and their Aggregate and Asphalt division. Understand their core values of Care, Innovation, Integrity, and Excellence. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Customer Scenarios
Since the role involves managing a high volume of inbound calls and influencing customer relationships, think of specific examples from your past experiences where you successfully handled customer queries or complaints. Be ready to discuss how you maintained a service-focused approach during those situations.
✨Practice Your Communication Skills
As a Customer Service Advisor, clear communication is key. Practice speaking clearly and confidently on the phone. You might even want to do a mock interview with a friend or family member to get comfortable with articulating your thoughts under pressure.
✨Show Your Team Spirit
FM Conway values collaboration, so be prepared to discuss how you've worked effectively within a team in the past. Think of examples where you supported colleagues during busy periods or contributed to team goals, as this will demonstrate that you're a great fit for their culture.
